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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report The Business Impact Of Digital Experience Technology Is Profitable Growth

    Business Case: The Digital Experience Delivery Playbook
    March 1, 2021 | Ted Schadler

    Armed with the methods in this report, application development and delivery (AD&D) professionals can help their companies link digital experience strategy to the technology roadmap. First, assess...

  • Report Future Jobs: Australia's Automation Dividends And Deficits, 2020 To 2030

    A Future Of Jobs Series Report
    February 22, 2021 | Sam Higgins, Satish Meena, J. P. Gownder

    While the advent of AI and robotics will inevitably lead to job losses or automation deficits, these forces will affect different occupations at different times and in different ways. To help you...

  • Report Make Omnichannel Real In B2B Commerce

    Business Case: The B2B E-Commerce Playbook
    February 1, 2021 | Joe Cicman

    Disruption is turning B2B buying and selling on its head. Quick and efficient B2C buying journeys have reshaped B2B buyers' expectations, and marketplaces have shortened the distance between buyers...

  • Report Build The Business Case For Your Digital Investments

    The Business Case Report In The Digital Business Playbook
    January 27, 2021 | Dan Bieler

    You can only improve what you can measure. Businesses must be able to calculate the return on digital investments to justify them. But calculating a precise ROI for digital transformation at the...

  • Report Rethink Metrics To Gain DX Traction

    Performance Management: The Digital Experience Delivery Playbook
    January 4, 2021 | Joe Cicman, Caleb Ewald

    Traditional, centralized application development and delivery (AD&D) teams often measure only two things: time and budget. Without the right metrics, AD&D doesn't have clarity about digital...

  • Report Quantifying The Business Value Of SaaS DOP Investments

    Business Case: The Digital Operations Platforms Playbook
    December 30, 2020 | Liz Herbert, Adam Schlegel

    As firms look to replace old legacy enterprise resource planning (ERP) solutions with modern digital operations platforms (DOPs) to drive business agility and customer outcomes, they're...

  • Webinar The Future Of Jobs In Europe

    September 21, 2020 | Dan Bieler

    2020 is a pivotal moment for Europe, with greater economic uncertainty, rapid technology change, and a pandemic disrupting existing working environments. The European job market will become even...

  • Report Applying The Forrester Wave™: IoT Consultancies In Asia Pacific, Q2 2020

    How To Identify The Right IoT Consulting Provider For Your Business
    July 24, 2020 | Achim Granzen, Guannan Lu

    In April 2020, we published a Forrester Wave™ evaluation of internet of things (IoT) consultancies and service providers in Asia Pacific (AP). We used 23 criteria to evaluate eight vendors. In this...

  • Report The Future Of The European Job Market

    The Future Of Work Will Drive A More Dynamic European Job Market By 2030
    July 22, 2020 | Dan Bieler

    2020 is a pivotal moment for Europe, with greater economic uncertainty, rapid technology change, and a pandemic disrupting existing working environments. The European job market will become even...

  • Report Use Three IoT Scenarios To Untangle Your IoT Strategies

    Assess These Scenarios To Gain An Advantage Using Internet-Of-Things Technologies
    May 6, 2020 | Frank Gillett

    Internet-of-things (IoT) ideas and technology continue to spark interest — and confusion — for business and technology stakeholders. To understand the value you can create from IoT investments,...

  • Report ECM Requires Investment: Five Key Elements To Include In Your Business Case

    Business Case: The Enterprise Content Management Playbook
    March 10, 2020 | Cheryl McKinnon

    Enterprise architects play a central role during business case development by establishing clear goals, desired benefits, risks, and capacity gaps when requesting the financial investments they...

  • Report Technology-Driven Innovation (TDI) Core Capabilities

    Four Key Innovation Capabilities Characterize High-Growth Innovators
    February 13, 2020 | Brian Hopkins, Patrick Carroll

    Forrester recently introduced the practice of technology-driven innovation — an advanced discipline of rapid technology experimentation to unleash disruptive change. Through our analysis, we...

  • Report Now Tech: IoT Consultancies In Asia Pacific, Q1 2020

    Forrester's Overview Of 19 Internet Of Things Service Providers In Asia Pacific
    January 17, 2020 | Achim Granzen, Michele Pelino

    You can use internet of things (IoT) consultancies to achieve operational excellence (smart industry), secure and improve infrastructure (smart infrastructure), and improve customer experience...

  • Report Assess Your Agile Software Leadership Portfolio Management Maturity

    December 19, 2019 | Margo Visitacion

    Strategic portfolio management (SPM) practices enable organizations to select and execute on the investments necessary to embrace Agile software leadership and a customer-obsessed operating model....

  • Webinar Predictions 2020: DevOps

    DevOps Professionals Should Plan For Chaos, Emergence, And Resilience In 2020
    December 9, 2019 | Charles Betz

    DevOps continues to transform IT and digital management worldwide. But is the reality living up to the hype? Come and hear Forrester’s predictions for DevOps for 2020, including chaos...