Search Results

• Report How To Adapt When Your Workforce Ecosystems Are Breaking

  COVID-19 And An Economic Crisis Are Shattering The Formal And Informal Ecosystems Your Employees Rely Upon To Get Work Done

  June 19, 2020 | J. P. Gownder

  The COVID-19 crisis has upended the way we work. Often overlooked, however, is the impact the crisis has had on both formal (company-provided) and informal (socially provided) ecosystems that...

• Report Work From Home Is Simply Step One: Employee Relationship Management For COVID-19

  Employers Will Need More Than Work-From-Home Policies To Help Workers Adapt

  March 26, 2020 | J. P. Gownder

  COVID-19 is a human tragedy: Lost lives, psychological suffering, and severe economic disruption are now inevitable outcomes. Those trying to continue with business operations need a thoughtful...

• Report Invisible Resources Are The Secret Weapon For Growth

  Design A Future Of Work Strategy That Immediately Maximizes The Potential Of Intelligent Software And AI

  March 11, 2020 | J. P. Gownder

  Most leaders face a conundrum: They must innovate to grow their companies while simultaneously cutting costs. Satisfying both these imperatives is tricky, but there's an approach that can...

• Report Advance Your Physical Robotics RQ With Forrester's Automation Framework

  Apply Forrester's Framework To Create A Holistic Physical Automation Strategy

  December 6, 2019 | J. P. Gownder, Chris Gardner

  The impact of physical automation (automated vehicles, robotics, and surveillance) on customer experience is unquestionable. However, it can be difficult for enterprises to determine what types of...

• Report The CIO's Guide To Augmented, Mixed, And Virtual Reality

  Build Future-Of-Work Scenarios For Your Employees To Increase Productivity, Quality, And Employee Experience

  November 21, 2019 | J. P. Gownder

  The future of work requires CIOs and their business partners to bring all the benefits of digitalization to employees. Employees in frontline jobs — from surgeons to field service technicians to...

• Report Predictions 2020: Artificial Intelligence

  It's Time To Turn The Artificial Into Reality (Checks)

  October 30, 2019 | Srividya Sridharan, Mike Gualtieri, J. P. Gownder

  The urgency to reap the benefits of AI is real. As is the opportunity. Companies are seeking tangible value via cost savings, revenue growth, new products, or customer experiences. But there is no...

• Report Predictions 2020: Automation

  Utilize Strike Teams To Fend Off The Automation Paradox

  October 30, 2019 | Chris Gardner, Craig Le Clair, J. P. Gownder

  Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their...

• Report Predictions 2020: CIO

  Uncertainty Will Create Opportunity For CIO Leadership In 2020

  October 28, 2019 | Brian Hopkins, Bobby Cameron, J. P. Gownder

  Economic uncertainty unfolded in 2019 on the back of the already accelerating pace of technology-fueled disruption. As a result, it has become even more important and difficult to anticipate the...

• Report Employee Experience Is Crucial To Success In The Era Of AI, Automation, And Robotics

  Driving A Successful Employee Experience Also Drives A Higher RQ

  September 16, 2019 | J. P. Gownder, David Johnson

  Employees often resist when a firm implements AI, automation, and robotics. Many fear losing their job, mistrust their robot colleagues, and worry that if they do embrace the technology, they'll...

• Report RQ 2.0: Assess Your Readiness For Artificial Intelligence, Automation, And Robotics

  The Updated Robotics Quotient Prioritizes The Crucial Investments You Need To Make

  September 9, 2019 | J. P. Gownder

  Automation technologies — from AI to robotic process automation (RPA), physical robotics, and more — are transforming business processes and operating models. But most companies don't have the...

• Report Build The Business Case For Fast, Connected Technology

  Business Case: The IT Transformation Playbook

  July 26, 2019 | Duncan Jones, J. P. Gownder

  CIOs must pursue technology-driven innovation to win, serve, and retain customers. But would-be innovators are often stymied by outdated, accounting-driven notions of how to construct a business...

• Report The Adaptive Workforce Will Drive The Future Of Work

  To Thrive In The Era Of AI And Robotics, Cultivate The Right Skills, Culture, And Organizational Structures

  July 25, 2019 | J. P. Gownder

  The future of work isn't something that happens to you — it's something you create for your company and your own career. Unfortunately, C-level technology and business leaders are often uncertain...

• Report Ten Ways To Prepare For The Next Recession

  Whether A Downturn Arrives Or Not, Becoming An Adaptive Enterprise Will Drive Customer Obsession And Better Business Results

  June 27, 2019 | J. P. Gownder

  Although downturns are notoriously hard to forecast, as 2019 gets underway, talk of recession is widespread. Whether or not recession strikes, enterprise leaders should take heart: The business...

• Report RQ For Blockchain: Assess Your Readiness For Using Distributed Ledger Technology

  The Robotic Quotient For Blockchain Guides Your Approach To People, Leadership, Organization, And Trust In The Era Of Multiparty Processes

  May 17, 2019 | Martha Bennett, J. P. Gownder

  The introduction of blockchain (AKA distributed ledger technology or DLT) is transforming processes and operating models and ushering in an era of new business and trust models. But while the...

• Report The Forrester Tech Tide™: AI, Automation, And Robotics For Customers And Employees, Q2 2019

  18 Technologies Underpin Customer And Employee Engagement

  May 16, 2019 | J. P. Gownder, Brandon Purcell

  Customers want better experiences, and employees want to feel more empowered in their jobs. There are very few technologies that can play a significant role in both customer and employee engagement...

• Report Start Designing The Future Human-Machine Workplace Now

  How To Help Humans Thrive When They Work Alongside Robots And AI

  April 17, 2019 | J. P. Gownder, Samuel Stern

  The robots are coming for your jobs — not universally true. The robots are coming to make your jobs easier — also not universally true. CIOs and their companies must take a proactive stance toward...

• Report The Revenge Of The Atoms

  Algorithms Plus Atoms Reshape The Age Of The Customer

  February 28, 2019 | J. P. Gownder, Brian Hopkins, Craig Le Clair

  The digital world of bits empowered customers like never before. But a new era of continuous delivery, powered by AI and automation, promises to help companies regain some leverage in their...