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• Report Best Practices: Airline Mobile App User Experience

  Engage Customers With Seamless Mobile App Experiences

  July 12, 2019 | Tom Mouhsian, Diane Deng

  Mobile touchpoints are now at the heart of the airline customer journey. As digital experiences continue to reshape the way people plan and manage their travel, airlines must optimize their mobile...

• Report Indian Banks: Are You Still Making These Mobile UX Mistakes In 2019?

  Best Practices In Mobile User Experience From India And Beyond

  July 9, 2019 | Amit Bhatia

  Forrester recently concluded its Forrester Wave evaluation of mobile banking apps in India, which assessed the functionality and user experience (UX) of the mobile apps of seven large Indian banks....

• Report Video: Use Customer Experience Basics To Guide Your Digital Experience Design

  Watch This Video To Learn How To Combine CX And DX Expertise To Design Effective Digital Experiences

  April 19, 2019 | Andrew Hogan, Julie Ask

  Don't leave the design and build of your digital experiences in the hands of your product managers alone. Instead, use a balanced approach that combines business strategy and human-centered design....