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  • Report The Forrester Wave™: North American Workplace Services, Q4 2015

    The 14 Providers That Matter Most And How They Stack Up
    December 17, 2015 | Bill Martorelli, Wolfgang Benkel

    In Forrester's 26-criteria evaluation of North American (NA) services vendors, we identified the 14 most significant providers — Atos, Capgemini, Cognizant, CompuCom (The Global Workspace...

  • Report Vendor Landscape: Converged Infrastructure-Based Private Cloud Solutions

    Pick The Perfect Private Cloud For Your Needs
    June 10, 2015 | Richard Fichera

    This report is the third in a series of market overview reports on private cloud solutions. Part one was an overview and part two concentrated on software-based solutions. This report — part three...

  • Report North American Global Infrastructure Outsourcing Market Overview

    Infrastructure Outsourcers Adapt To The BT Agenda
    December 9, 2014 | Bill Martorelli

    As enterprises continue to pursue the BT agenda, various sourcing options continue to be critical to your mission. The 10-year outsourcing contract has largely disappeared, but what has emerged in...

  • Report The Forrester Wave™: Managed Security Services: North America, Q4 2014

    Thirteen Vendors That Have What It Takes To Take On Your Biggest Security Challenges
    November 18, 2014 | Ed Ferrara

    Forrester's 26-criteria evaluation of managed security service providers (MSSPs) included the 13 most significant vendors in the North American market that security and risk professionals can turn...

  • Report Market Overview: Midrange Storage

    Decoding The Midrange Storage Market
    June 12, 2014 | Henry Baltazar

    Business growth is the main factor driving data growth, and organizations must assess their current storage infrastructure to create a sustainable environment. The midrange storage space is a...

  • Report Evaluate Your Channel Partner Loyalty Initiative

    Tips For Improving Your Return On Loyalty Investment
    May 31, 2013 | Jonathan Silber

    In 2012, Forrester surveyed channel professionals to get a pulse on the progress vendors are making toward successfully building channel partner loyalty programs. The results show that the majority...

  • Report The Forrester Wave™: North American Workplace Services, Q2 2013

    Evaluating Leading Providers Amidst A Category Redefinition
    April 30, 2013 | Bill Martorelli, Wolfgang Benkel

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

  • Report Market Overview: Endpoint Encryption Technologies, Q1 2013

    Protect Your Sensitive Data With Endpoint Encryption
    January 16, 2013 | Chris Sherman, Chenxi Wang

    Security and risk (S&R) professionals often turn to endpoint encryption technologies to protect corporate data, meet regulatory requirements, and prevent accidental data leaks. Full disk and...

  • Report The Forrester Wave™: Managed Security Services: North America, Q1 2012

    The Nine Service Providers That Matter Most And How They Stack Up
    March 26, 2012 | Ed Ferrara

    In Forrester's 60-criteria evaluation of the North American managed security services market, we identified the nine significant service providers in this category — AT&T, CSC, Dell SecureWorks,...

  • Report Market Overview: Midrange Storage, Q3 2011

    Unified Storage Architectures Enable Private Cloud Environments
    August 29, 2011 | Vanessa Alvarez

    The storage industry is undergoing a transition. Infrastructure and operations (I&O) execs know that storage is a core component of enabling private cloud environments. But to achieve cloud...

  • Report Services-Led Solutions Reshape The Security Market

    Redefining Your Competition, Partners, And Value Proposition When Everyone's A Security Vendor
    April 28, 2011 | Jonathan Penn, Heidi Shey

    The IT security market is about to undergo a significant transformation toward becoming a services-led market. Several disruptive trends are overwhelming end user IT security practices, and the...

  • Report Demand Insights: The SMB Hardware Infrastructure Market

    SMBs' Plans For Servers, Storage, Virtualization, Form Factors, And Cloud Computing
    April 20, 2011 | Tim Harmon

    Suppliers of infrastructure hardware to small and medium-size business (SMB) buyers are poised for better times, given plans by SMBs to upgrade their software and associated hardware...

  • Report US Tech Market Outlook: Q1 2011

    Building A Springboard In 2011 For Even Stronger Growth In 2012
    April 1, 2011 | Andrew Bartels

    While overall US tech market growth of 8.0% in 2011 will be a bit slower than the 8.9% growth in 2010, this year will still be a bright year for tech vendors. Yet, based on their own revenue...

  • Report Market Overview: Cloud-Based Email Vendors

    A Look At The Players And The Criteria You Should Use To Differentiate Them
    March 22, 2011 | Christopher Voce

    Infrastructure and operations executives have shown a tremendous interest in the cloud to provision email and collaboration services to their employees. Why? Cloud-based email and collaboration can...

  • Report Market Overview: North American IT Infrastructure Outsourcing

    March 11, 2011 | Bill Martorelli

    IT infrastructure outsourcing (ITO) customers in North America enjoy a growing range of alternatives for services, encompassing a variety of categories including traditional outsourcers,...

  • Report How US Consumers Research And Buy Investment Products

    Purchasers Have Often Researched Through A Different Channel
    February 28, 2011 | Bill Doyle, Molly Simpson

    Over the past year, 7% of US online adults have purchased an investment product. While the online channel is the most popular channel for researching, the in-person channel is the most popular for...

  • Report 2011 Demand Management Budget Trends

    Spending Optimism Must Be Balanced With Performance Improvement
    February 1, 2011 | Andre Pino

    Tech marketers continue to place demand management as their primary objective with lead origination high on their spending plans for 2011. Yet they face a perfect storm as recessionary business...

  • Report The Customer Experience Index, 2011

    Consumers Rate The Customer Experience Across 153 Large US Brands
    January 11, 2011 | Megan Burns

    To assess the state of customer experience in 2011, Forrester asked more than 7,700 US consumers about their interactions with a variety of companies. Based on their responses, we calculated...

  • Report 2010 To 2012 Global Tech Industry Outlook

    2011 Looks Like 2010, But With Software Leading Instead Of Hardware
    January 10, 2011 | Andrew Bartels

    2010 is ending with debt worries and questions about the future of the euro in Europe, doubts about the strength of the US recovery, and worries about overheated economies and higher inflation in...

  • Report Tablets Will Grow As Fast As MP3 Players

    Winning Tablet Product Strategies Will Exploit Both Apps And Browsers
    January 4, 2011 | Sarah Rotman Epps

    Product strategists are struggling to make sense of the tablet opportunity: Will there be a market for tablets beyond Apple's iPad, and if so, how big will it be? In this report, we present data...

  • Report US Tech Industry Outlook For 2011

    Insurance Transformation Exposes Key Opportunities For Technology Vendors
    December 14, 2010 | Andrew Bartels

    The US insurance industry represents 3.2% of gross domestic product (GDP) and generated nearly $1 trillion in revenues in 2009, but even with that big number, premium growth has been declining for...

  • Report How Consumers Complain About Poor Service

    November 9, 2010 | Andrew McInnes

    Most consumers say that they've had unsatisfactory service interactions during the past year. Of that group, 69% have told friends or family. To reverse the negative buzz and prevent future...

  • Report US And Global IT Market Outlook: Q3 2010

    We Forecast Slower But Still-Robust 7% To 8% Growth
    October 15, 2010 | Andrew Bartels

    US economic growth is falling short of our already modest expectations and will expand at a snail's pace of less than 2.5% for real GDP in 2010 (avoiding a double-dip recession. As a result, we...

  • Report Capitalizing On The Sustainability Consulting Services Opportunity

    A $9.6 Billion Market In 2015 — Service Providers Helping Clients Tackle The Next Driver Of Business Innovation And Growth
    October 1, 2010 | Daniel Krauss

    Sustainability is emerging as the next driver of business innovation and growth for many companies, driven by rising regulatory and customer pressures, the need to enhance their brands, and...

  • Report Establishing A Global Online Retail Footprint

    An Analysis Of US eBusiness International Expansion
    September 17, 2010 | Zia Daniell Wigder

    It used to be that international expansion for US-based retailers meant shipping to Canada. Today, however, the majority of the top 50 online retailers in the US have a presence outside the country...

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