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• Report New Tech: Deferred Payment Providers, Q4 2020

  Forrester's Landscape Overview Of 29 Providers

  December 11, 2020 | Lily Varon

  Deferred payment solutions — a broad category covering installments; "buy now, pay later"; "pay in four"; point-of-sale financing; and alternative lending — promise merchants a boost in conversion...

• Report Forrester Infographic: The Impact Of COVID-19 On Payments In Canada

  August 21, 2020 | Lily Varon, Arnav Gupta, Jacob Morgan

  Forrester's recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. This infographic is part of a series; it looks at the...

• Report Forrester Infographic: The Impact Of COVID-19 On Payments In Italy

  August 17, 2020 | Arnav Gupta, Jacob Morgan, Meng Liu

  Forrester's recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. This infographic is part of a series; it looks at the...

• Report Forrester Infographic: The Impact Of COVID-19 On Payments In France

  August 12, 2020 | Arnav Gupta, Jacob Morgan, Meng Liu

  Forrester's recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. This infographic is part of series; it looks at the...

• Report Forrester Infographic: The Impact Of COVID-19 On Payments In The UK

  August 10, 2020 | Jacob Morgan, Meng Liu, Arnav Gupta

  Forrester's recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. This infographic is part of a series; it looks at the...

• Report Now Tech: Merchant Payment Providers, Q3 2020

  Forrester's Overview Of 23 Global Merchant Payment Providers

  July 6, 2020 | Lily Varon

  You can use payment providers to improve payments acceptance and reach, to support new payment models and flows, and for a range of other payment-adjacent services like fraud management and...

• Report State Of Alternative Payments Acceptance In US Retail

  An Evaluation Of 100 US Retailers And Their Payment Options

  April 3, 2020 | Lily Varon

  We reviewed 100 US retailers across several categories to evaluate the current state of alternative payments acceptance. The evaluation covered 10 alternative payment methods including digital...

• Report Retail Checkout Page Best Practices

  Examining The Best Practices Of 15 Leading, Primarily US, Retailers

  March 12, 2020 | Lily Varon, Sucharita Kodali

  An intuitive checkout page is particularly important in the online purchase journey — and could be the difference between a transaction and an abandoned cart. We looked at 14 of the top US...

• Report The Forrester Wave™: SaaS Billing Solutions, Q4 2019

  The Nine Providers That Matter Most And How They Stack Up

  November 18, 2019 | Lily Varon

  In our 29-criterion evaluation of software-as-a-service (SaaS) billing providers, we identified the nine most significant ones — Aria Systems, BillingPlatform, Chargify, Gotransverse, Recurly,...

• Report Seven Must-Haves For Successful Website Localization

  October 15, 2019 | Lily Varon

  Online retailers spend millions of dollars expanding into global markets. Many digital business strategy professionals think they're done localizing their websites once they've translated the text...

• Report Now Tech: Recurring Customer And Billing Management, Q4 2019

  Forrester's Overview Of 34 Recurring Customer And Billing Management Providers

  October 11, 2019 | Lily Varon

  You can use recurring customer and billing management solutions to: 1) easily configure pricing models; 2) manage customer relationships; and 3) get insight into recurring customers and revenues....

• Report Create Your Global eCommerce Road Map

  Invest Locally To Compete Globally

  October 11, 2019 | Lily Varon

  Digital business professionals with a global initiative often understand the opportunity in front of them but may be unsure of how to capitalize on it. This report helps them create a strategic...

• Report eCommerce In Latin America: The Six Growing Markets Retailers Must Know

  Trends In Six Latin American Countries From The Forrester Analytics: Online Retail Forecast, 2018 To 2023 (Latin America)

  August 28, 2019 | Lily Varon

  With a population of over half a billion and two countries that rank among the world's 15 largest economies, Latin America is firmly on the radar of digital business executives looking to expand...

• Report How To Serve Cross-Border Shoppers In Today's Global eCommerce Landscape

  July 15, 2019 | Lily Varon

  When domestic eCommerce merchants aren't meeting their needs — due to assortment, product availability, cost, or other reasons — consumers are increasingly using the internet to buy from merchants...

• Report Redefine Your Service Partner Relationships To Jump-Start Retail Digital Transformation

  Evolve Your Relationship With Services Partners From Order Taking To Strategy

  May 23, 2019 | Amanda LeClair, Lily Varon

  Retailers lag behind other industries in digital business maturity — and a conservative approach to modern tech architecture and tools is only one hurdle. Forrester data shows that retailers...

• Report Now Tech: B2C Electronic Bill Presentment And Payment (EBPP), Q1 2019

  Forrester's Overview Of 20 B2C EBPP Providers

  March 1, 2019 | Lily Varon

  You can use B2C electronic bill payment and presentment (EBPP) solutions to flexibly deliver digital bills, facilitate electronic payment of bills, and enhance customer communications and marketing...