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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020
The 10 Providers That Matter Most And How They Stack Up
February 11, 2020 | Faith AdamsIn our 40-criterion evaluation of customer feedback management (CFM) providers, we identified the 10 most significant ones — Clarabridge, Concentrix, Confirmit, InMoment, MaritzCX, Medallia, NICE,...
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Report The Forrester Wave™: CX Consulting Practices: Experience Strategy And Business Transformation, Q2 2019
The Nine Providers That Matter Most And How They Stack Up
May 28, 2019 | TJ KeittIn our 30-criterion evaluation of experience strategy and business transformation providers, we identified the nine most significant ones — Accenture, Bain & Company, EY, KPMG, McKinsey & Company,...
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Report The ROI Of Design Thinking: Part 1, Overview
Design Thinking Delivers Real Business Value
May 16, 2019 | Ryan Hart, Benjamin BrownDespite the growing acceptance and practice of design thinking across nearly every industry, practitioners struggle to quantify and articulate its benefits. As a result, companies are challenged...
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