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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The US Digital Retailers Customer Experience Index, 2018
How US Digital Retail Brands Earn Loyalty With The Quality Of Their Experience
June 19, 2018 | Sucharita Kodali, Alex CauseyHow well do leading digital retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the rankings of 11 digital retail brands that we analyzed as part of the...
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Report Mobile Shopping Is Stalling, But Don't Panic
May 3, 2018 | Sucharita KodaliRetailers have been aggressively investing in mobile commerce. However, the total percentage of physical goods retail in the US sold via mobile devices has not grown significantly in recent years....
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Report The US Digital-Only Retailers Customer Experience Index, 2017
How US Digital-Only Retail Brands Earn Loyalty With The Quality Of Their Experience
November 15, 2017 | Sucharita Kodali, Dylan CzarneckiHow well do leading digital-only retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 14 digital-only retail brands that we...