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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
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Why Indian Banking Customers Will Switch Their Primary Bank
September 19, 2019
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Indian Digital Banking Use By Age
September 3, 2019
Search Results
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Report The Forrester Digital Experience Review™: Global Mobile Banking Apps Summary, 2020
Benchmarks: The Digital Banking Strategy Playbook
Mobile apps have become the touchpoint of choice for millions of banking customers to manage their finances. With expectations rising, digital banking teams know they need to continuously iterate...
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Report Forrester Infographic: Deliver Better Banking Experiences To Retain Indian Customers
January 31, 2020 | Arnav GuptaIn May 2019, Forrester surveyed 2,988 metropolitan Indian online adults to understand their expectations when interacting with Indian financial services firms. This report helps digital banking...
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Report Best Practices In Global Mobile Banking Functionality, 2019
Leading Banks Continue To Raise The Bar On Mobile Functionality
Mobile apps have become the touchpoint of choice for millions of banking customers to manage their finances. With expectations rising, digital banking teams know they need to continuously iterate...
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Report Indian Banks: Deliver Better Experiences Or Risk Losing Customers
September 19, 2019 | Arnav GuptaForrester recently surveyed 2,988 metropolitan Indian online adults to understand what they expect when interacting with Indian financial services firms. This infographic helps digital leaders at...
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Report Prioritize Initiatives For Digital Banking Success In India
An Introduction To Forrester's Digital Banking Initiatives Prioritization Framework
September 3, 2019 | Arnav GuptaDigital banking teams want advanced easy-to-use digital banking touchpoints and must prioritize their development efforts based on what their customers really want and value. This report helps...
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Report Seven Common Mistakes In Indian Mobile Banking Functionality And How To Fix Them
Learn From Best Practices To Evolve Mobile Banking Experiences
July 26, 2019 | Arnav GuptaForrester recently concluded its Forrester Industry Wave™ evaluation of mobile banking apps in India, which assessed the functionality and user experience (UX) of the mobile banking apps of seven...
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Report The Forrester Banking Wave™: Indian Mobile Apps, Q2 2019
While Evolving New Functionality, Focus On Usability Too
Mobile apps have become the touchpoint of choice for millions of Indians to manage their finances. Digital banking teams need to build mobile banking experiences around customer needs, empowering...