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The Employee Experience Playbook For 2021

Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm

Employee experience (EX) continues to gain momentum as the evidence for its impact on business outcomes mounts. But EX is still early in its evolution as a practice, leaving EX leaders with...

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  • Report Healthcare 2020: The State Of The Doctor-Patient Relationship In The US

    Key Findings From A Forrester And HIMSS Annual Benchmark Study Of Patient And Provider Experiences
    March 10, 2020 | Jeff Becker, Arielle Trzcinski, Annalise Clayton

    The patient and provider experience is deteriorating against a changing landscape. Increasing competition and high costs of care threaten the success of traditional healthcare providers. To assess...

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