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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report The Top Trends For Healthcare Providers, 2021

    Providers Must Thrive Amid New Adversity And Optimize Digital Efforts To Earn The Trust Of Consumers
    June 17, 2021 | Arielle Trzcinski, Eric Bellomo

    For healthcare providers (HCPs), the COVID-19 pandemic laid bare the fissures in the healthcare system and accelerated the adoption of digital health capabilities that will forever change the...

  • Report Retail Trailblazers To Emulate In 2021

    Retailers Must Look To Industry Leaders For Visionary Ideas, Best Practices, And Transformational Ideas To Remain Successful In Today's Dynamic And Competitive Market
    May 19, 2021 | Brendan Witcher, Nicole Murgia

    Retailers often look to each other for inspiration and ideas for digital transformation strategies. This report is a companion piece to the Forrester report The Top Retail Technology Investments In...

  • Report The Forrester Digital Experience Review™: US Investing Websites, Q4 2020

    Fidelity Leads With A Breadth Of Functionality, While TD Ameritrade Delivers A Strong User Experience
    December 29, 2020 | Vijay Raghavan, David Truog

    Investment firms' websites have become hubs for their clients' investing activities and financial planning decisions. To gauge the ease and effectiveness of the experiences these websites offer, we...

  • Report The Forrester Digital Experience Review™: US Mobile Banking Apps, Q3 2020

    USAA And Bank Of America Lead With Valuable Features, While Digital Bank Brands Offer Strong User Experiences
    August 6, 2020 | Peter Wannemacher, Gina Bhawalkar

    For millions of Americans, mobile apps have become the hub of their banking relationship and the starting point for many financial decisions and activities. To gauge how effective and easy...

  • Report The Forrester Investing Wave™: US Websites, Q4 2019

    Firms Must Optimize Their Site's Functionality And Experience Design To Help Investors Access Information
    December 12, 2019 | Vijay Raghavan, Jennifer Wise

    The website is the dominant digital touchpoint for US investors, so digital leaders at investment firms must elevate their web experiences to win, serve, and retain their customers. To see how...

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