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  • Report Develop Five Processes To Drive Ongoing ECM Program Success

    Processes: The Enterprise Content Management Playbook
    October 26, 2020 | Cheryl McKinnon

    Program governance, information governance, implementation, continuous improvement, and support services are the primary processes that help firms design a sustainable enterprise content management...

  • Report Drive Successful Outcomes With Strategy: Align ECM Programs To Core Business Missions

    Strategic Plan: The Enterprise Content Management Playbook
    September 16, 2020 | Cheryl McKinnon

    Enterprise architecture (EA) professionals need a solid content strategy that serves business objectives such as revenue growth and improved customer experience — without neglecting compliance...

  • Report Programs, Not Projects: The Shift To Content Services Demands Agility And Iteration

    Continuous Improvement: The Enterprise Content Management Playbook
    August 14, 2020 | Cheryl McKinnon

    Successful enterprise content management (ECM) deployments share several common characteristics: engagement with business stakeholders; clear governance programs; adoption of Agile development and...

  • Report Business Architecture In 2025 And Beyond

    Evolving To Support Outcome-Based Architecture
    May 20, 2020 | Gordon Barnett

    As firms continue their evolution to become customer obsessed, the need for specialist business architecture (BA) professionals becomes more apparent. Today, most BA pros focus on helping their...

  • Report The State Of Business Architecture In 2020

    May 7, 2020 | Gordon Barnett

    Organizations that have obtained the highest levels of customer obsession have done so by adopting formal business architecture (BA) practices. Business-focused enterprise architecture (EA) pros...

  • Report Case Study: Reference Architectures And The Quest For Transformation Success

    Saudi Telecom Company's IoT Reference Architecture Helps Drive The Firm's Transformation From Network To Service Provider
    April 6, 2020 | Gordon Barnett

    Customer-obsessed firms that aspire to thrive in the digital era are dependent on enterprise architecture (EA) discipline for guidance on how to enable transformation of business models. At Saudi...

  • Report The State Of EA 2020: The Increasing Adoption Of EA Ecosystems

    Landscape: The EA Practice Playbook
    March 25, 2020 | Gordon Barnett

    In our most recent survey, Forrester has seen a significant increase in the number of enterprise architecture (EA) leaders aspiring to lead an adaptive EA practice — one founded on customer...

  • Report Put The Business Back In Your Data Management Business Case

    Business Case: The Data Management Playbook
    January 2, 2020 | Michele Goetz

    Be customer driven: It's time for enterprise architects to put the business back in the business case. Partner with business stakeholders to define where and how data will advance the business and...

  • Report The Anatomy Of An Operating Model

    An Operating Model Framework For Designing Adaptive Organizations
    July 11, 2019 | Gordon Barnett

    Firms that have obtained the highest levels of customer obsession have done so by adopting well-defined adaptive operating models. Though much has been written about operating models, a lack of...

  • Report The Forrester Wave™: Master Data Management, Q1 2019

    The 12 Providers That Matter Most And How They Stack Up
    March 12, 2019 | Henry Peyret

    In our 29-criterion evaluation of master data management (MDM) providers, we identified the 12 most significant ones — BackOffice Associates, EnterWorks, IBM, Informatica, Magnitude Software,...

  • Report Now Tech: Master Data Management, Q1 2019

    Forrester's Overview Of 20 Master Data Management Providers
    January 15, 2019 | Henry Peyret

    You can use master data management (MDM) to get a 360-degree view of your customers, to improve data quality and produce more accurate reports, and to prepare for sharing product data with partners...

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