Search Results

• Report Use The Service App Store To Enable Customer Obsession In I&O

  July 21, 2016 | Bill Martorelli, Elinor Klavens

  Emerging from consumer app store models, the service app store concept is now becoming an alternative for infrastructure and operations (I&O) professionals because business technology (BT) users...

• Report Brief: Retailers Must Embrace In-Store Technologies To Differentiate

  Smart Chinese Retailers Leverage In-Store Technologies To Achieve Operational Excellence And Then Drive The Customer Experience

  July 15, 2016 | Frank Liu

  The rising expectations and digital behaviors of empowered shoppers in China are compelling retailers to improve their in-store customer experience to boost loyalty and drive business growth....

• Report Improve The Customer Experience With Engagement Platform Technologies

  February 27, 2016 | Frank Liu

  Chinese consumers have high expectations when it comes to using mobile devices to interact with businesses; companies that fail to live up to these expectations risk losing them to competitors....

• Report Brief: Best Practices In Deploying A Customer Engagement Network In Retail

  February 2, 2016 | Andre Kindness

  In the "Have You Built A Customer Engagement Network In Retail?" Forrester report, we outlined 17 retail initiatives forcing infrastructure and operations (I&O) professionals to design, deploy, and...

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  Webinar Screening The World: How Digital Signage, Displays, And Magic Mirrors Drive Business Value

  January 26, 2016 | J. P. Gownder

  Digital displays are blossoming across the world: Not just in retail, but in healthcare, financial services, hospitality, quick service restaurants (QSRs), travel, and manufacturing — even on...

• Report The Digital Signage And Display Opportunity In 2016

  Put Your Digital Business On Display For Customers And Employees Alike

  January 4, 2016 | J. P. Gownder

  Once just a simple, unidirectional, broadcasting mechanism, digital signage now offers an array of new technology features like interactivity, facial recognition, and magic mirrors, and others that...

• Report Avoid Making These 10 Mistakes With Your Retail Customer Engagement Network

  Not Understanding The Network's Role In Retail Technology Initiatives Torpedoes Their Value

  August 24, 2015 | Andre Kindness

  To combat online retailers siphoning brick and mortar customers, physical retailers have ramped up resources to transform the generic physical store into an entity that can meet the challenges of...

• Report Embrace Business Technologies To Build Your Digital Business

  Top Business Technologies To Keep I&O Pros Relevant In China

  July 8, 2015 | Frank Liu

  Everything and everyone in China is going digital: customers, channels, and competitors. Infrastructure and operations (I&O) professionals must respond by crafting a business technology (BT) agenda...

• Report Beware The Pitfalls Within Networking For Hybrid Cloud

  Networking Has A Ways To Go To Make Hybrid Cloud Simple

  March 2, 2015 | Andre Kindness, James Staten

  While we would all like hybrid cloud configurations to be simple and easy, the current economic, physics, and security realities result in infrastructure integration challenges that can be complex...

• Report Evolve Your Infrastructure Architecture For Systems Of Engagement

  Growth, Velocity, And Changing Workloads Lead To New Infrastructure Architectures

  July 25, 2014 | Richard Fichera

  The workloads presented by emerging systems of engagement have grown, dominated by a proliferation of mobile clients, big data and analytics, and nearly ubiquitous implementations of virtualization...