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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report The Forrester Guide To Incident And Crisis Management

    The New Incident Management Embraces Resilience Engineering And Collaborative Platforms
    February 24, 2021 | Charles Betz, Rich Lane

    Digital services are ever more critical to human well-being. Customers, as well as other stakeholders, are increasing the pressure on providers to respond quickly and effectively to operational...

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