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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Make The Case For Operational Transformation

    Identify The Right Data And Right Storyline To Gain Sign-Off
    June 10, 2021 | Rich Lane

    Infrastructure and operations (I&O) leaders have ambitious plans for modernizing today's IT operations and toolsets — they want to deliver comprehensive improvements in how they deliver, monitor,...

  • Report Harness ChatOps To Empower Remote Collaboration

    ChatOps: The Accidental Standard
    December 21, 2020 | Rich Lane, Will McKeon-White

    With the shift to remote work and its ever-increasing complexity, teams are struggling to find ways to make collaboration easier and automate more. ChatOps is an important capability, enabling...

  • Report Research Overview: Modern Technology Operations

    Landscape: The Modern Technology Operations Playbook

    Infrastructure and operations (I&O) professionals want to evolve their organizations to be more flexible and responsive in the face of digital transformation and disruption. DevOps, Agile,...

  • Report Digital Experience Is Part Of Your Job

    Monitoring Pros Must Help Deliver Great DX With A Strong Digital Experience Monitoring Strategy
    August 3, 2020 | Rich Lane

    Digital experience monitoring (DEM) is key to understanding how digital users are interacting with your services. Business users own the digital experience (DX) strategy, but they're beholden to...

  • Report The Forrester Tech Tide™: Modern Technology Operations, Q4 2019

    16 Technologies Underpin Modern Technology Operations
    October 22, 2019 | Rich Lane, Will McKeon-White

    Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and...

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