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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Build The Business Case For AIOps

    Justify Your AIOps Investment Using Forrester's Total Economics Impact™ (TEI) Methodology
    April 5, 2021 | Rich Lane

    Enterprises around the globe are rapidly modernizing their businesses and have higher expectations than ever for delivering exceptional digital experience (DX) through agility, automation, and...

  • Report Measure What Matters In Modern Technology Operations

    Performance Management: The Modern Technology Operations Playbook
    February 23, 2021 | Rich Lane

    Many infrastructure and operations (I&O) leaders and their teams struggle with how to measure the performance of the services they deliver in a business context. Use this report to: 1) pinpoint the...

  • Report Gauge Your Modern Technology Operations Maturity

    Assessment: The Modern Technology Operations Playbook
    September 29, 2020 | Charles Betz, Rich Lane, Andrew Hewitt

    Today's customers and employees demand great experiences — fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure that they can continuously deliver on both...

  • Report Digital Experience Is Part Of Your Job

    Monitoring Pros Must Help Deliver Great DX With A Strong Digital Experience Monitoring Strategy
    August 3, 2020 | Rich Lane

    Digital experience monitoring (DEM) is key to understanding how digital users are interacting with your services. Business users own the digital experience (DX) strategy, but they're beholden to...

  • Report Select The Right IoT Monitoring Strategy

    Tackle The Key IoT Challenges That Stress Existing Enterprise Monitoring
    May 26, 2020 | Rich Lane

    Internet of things (IoT) monitoring isn't like standard server or cloud monitoring. IoT sensors and devices generate diverse data volumes at a rate three times that of traditional infrastructure...

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