Search Results

• Report The Forrester Wave™: DDoS Mitigation Solutions, Q1 2021

  The 11 Providers That Matter Most And How They Stack Up

  March 3, 2021 | David Holmes

  In our 28-criterion evaluation of DDoS mitigation solution providers, we identified the 11 most significant ones — A10 Networks, Akamai Technologies, Alibaba Cloud, Amazon Web Services, Cloudflare,...

• Report A Practical Guide To A Zero Trust Implementation

  Roadmap: The Zero Trust Security Playbook

  March 3, 2021 | Steve Turner, David Holmes, Chase Cunningham

  Zero Trust is becoming the security model of choice for enterprises and governments alike. However, security leaders often don't know where to begin to implement it, or they feel daunted by the...

• Report Research Overview: 5G Technology, Products, And Services

  A Guide To Help Tech Organizations Optimize The Use Of 5G In The Business

  February 22, 2021 | Andre Kindness, Michele Pelino

  3G and 4G services gave birth to the mobile mindset; 5G will change the way businesses engage their customers and operate. A cornucopia of new 5G technology features will challenge professionals on...

• Report Vendors Battle For The Heart Of The Contact Center

  Landscape: The Contact Centers For Customer Service Playbook

  February 19, 2021 | Art Schoeller, Kate Leggett, Ian Jacobs

  The heart of the contact center comprises a set of complex, unintegrated technologies that firms must leverage to deliver quality service. But application development and delivery (AD&D) pros...

• Report Introducing The Zero Trust Edge Model For Security And Network Services

  Strategic Plan: The Zero Trust Security Playbook

  January 28, 2021 | David Holmes, Andre Kindness

  To support the digitalization of a company using cloud and internet of things (IoT), many networking teams turned to SD-WAN. However, SD-WAN doesn't address the new security requirements or the...

• Report The Forrester Tech Tide™: Contact Center Technologies For Customer Service, Q1 2021

  Twenty Technologies Underpin Customer Service

  January 19, 2021 | Kate Leggett, Ian Jacobs, Art Schoeller

  Customer service is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in customer service, companies are evaluating and adopting a...

• Report Q&A: Decoding China's New Infrastructure Initiative

  China Aims To Accelerate Its Own Digital Transformation

  January 12, 2021 | Danny Mu

  At the 2020 National People's Congress, China's central government emphasized the importance of "New Infrastructure" as a key driver of economic growth and global technology leadership. What is New...

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  Playbook The Contact Centers For Customer Service Playbook For 2021

  Transform The Contact Center For Customer Service Excellence

  Customer service is at a tipping point. Customers contact enterprises more often and via more channels; they shift between channels seamlessly and even use multiple channels simultaneously....

  Read more of the Executive Overview >

• Report Evolve Your IAM Strategy For Your Digital Business

  Executive Overview: The Identity And Access Management Playbook

  December 4, 2020 | Merritt Maxim, Andras Cser

  New business models have extended the identity boundaries of today's digital businesses: Security and risk (S&R) pros must manage identities and access across populations (employees, partners, and...

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  Webinar Countering TLS 1.3 And DNS-Over-HTTPS

  October 6, 2020 | David Holmes

  New encryption standards TLS 1.3 and DNS-over-HTTPS (DoH) are sweeping the last crumbs of visible user activity off the enterprise network table. Network monitoring must adapt with these new...

• Report The Zero Trust eXtended Ecosystem: Data

  Landscape: The Data Security And Privacy Playbook

  August 11, 2020 | Heidi Shey, Chase Cunningham

  Data security is a key pillar of Zero Trust. Security leaders must use standalone data security technologies as well as data security capabilities within adjacent security technologies and...

• Report How 5G And Edge Computing Advance IoT Value

  This Dynamic Duo Dramatically Expands IoT Insights And Speed

  July 31, 2020 | Michele Pelino, James Staten

  5G networks promise exponential bandwidth and ultra-low latency to edge computing solutions that empower near-real-time insights gained from business systems built on internet of things (IoT)...

• Report The Forrester Wave™: Open, Programmable Switches For A Businesswide SDN, Q3 2020

  The 12 Providers That Matter Most And How They Stack Up

  July 28, 2020 | Andre Kindness

  In our 32-criterion evaluation of open, programmable switching solutions, we identified the 12 most significant ones — Arista Networks, Cisco IOS-XE, Cisco NX-OS, Dell EMC, Extreme Networks, H3C,...

• Report Evaluate SDWAN Services Based On Branch Office Goals, Not Hardware Data Sheets

  Fourteen Criteria To Use For Your Next SDWAN Services RFP

  July 16, 2020 | Andre Kindness

  With wide-area network (WAN) architecture transitioning from a hub-and-spoke design to a businesswide WAN fabric, infrastructure and operations (I&O) leaders have started to leverage, or have plans...

• Report Defend Your Digital Business From Advanced Cyberattacks Using Forrester's Zero Trust Model

  Executive Overview: The Zero Trust Security Playbook

  July 2, 2020 | Joseph Blankenship, Heidi Shey

  In today's threat landscape, skilled, organized, well-funded cybercriminals are working to steal your data — the lifeblood of your digital business — in pursuit of economic, political, or military...

• Report Sell Your Zero Trust Strategy Internally

  Gain Advocacy, Support, And Budget For Your Security Vision

  June 23, 2020 | Jinan Budge, Chase Cunningham

  Security and risk (S&R) professionals often struggle to obtain buy-in or support from the many stakeholders who will be affected by Zero Trust (ZT) implementations. This report shows S&R leaders...

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  Webinar The 5G Opportunity In The Retail Sector

  May 28, 2020 | Dan Bieler, Xiaofeng Wang, George Lawrie

  The retail sector is going through a dramatic transformation. Rather than just selling products, leading retailers are expected to deliver services and experiences. Interactive and ongoing customer...

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  Webinar The 5G Opportunity In Financial Services

  May 27, 2020 | Dan Bieler, Jost Hoppermann, Meng Liu

  5G will become a general-purpose technology for financial services firms, and it will provide new possibilities to create, store, and protect value; to move money; and to access credit. This...

• Report Use Three IoT Scenarios To Untangle Your IoT Strategies

  Assess These Scenarios To Gain An Advantage Using Internet-Of-Things Technologies

  May 6, 2020 | Frank Gillett

  Internet-of-things (IoT) ideas and technology continue to spark interest — and confusion — for business and technology stakeholders. To understand the value you can create from IoT investments,...

• Report Zero Trust Primer For 5G Security Use Cases

  More Bandwidth Means More Data To Protect

  May 1, 2020 | Jeff Pollard

  Security and risk pros concerned about 5G security will find that the security narrative was hijacked — rightfully — by geopolitical and national security concerns. For enterprise security leaders,...

• Report Now Tech: Zero Trust Solution Providers, Q2 2020

  Forrester's Overview Of 38 Zero Trust Solution Providers

  May 1, 2020 | Chase Cunningham

  You can use Zero Trust solution providers to eliminate easy targets, take back the initiative, and clarify technology benefits for stakeholders. But to realize these benefits, you'll first have to...

• Report Now Tech: Virtual Network Infrastructure Switching Fabric, Q2 2020

  Forrester's Overview Of 14 VNI Switching Fabric Providers

  April 22, 2020 | Andre Kindness

  Business and technology leaders can use virtual networking infrastructure (VNI) switching fabric to connect business resources, enhance customer interactions, and deliver new services and products....

• Report Research Overview: Enterprise Networking Technology For 2020

  A Guide To Building Your Next-Generation Network Using The Five Tenets Of Virtual Network Infrastructure

  April 22, 2020 | Andre Kindness

  I&O professionals need to acknowledge and adopt two concepts. First, they must create the network as a businesswide system built on good design principles — not disparate, isolated concepts — that...

• Report Now Tech: DDoS Mitigation Solutions, Q2 2020

  Forrester's Overview Of 22 DDoS Mitigation Solution Providers

  April 20, 2020 | David Holmes

  You can use DDoS mitigation solutions to protect revenue generated by digital assets, maintain consistent customer experience, and meet availability compliance requirements. But to realize these...

• Report How To Implement Zero Trust Security In Europe

  April 15, 2020 | Paul McKay, Chase Cunningham, Enza Iannopollo

  Large technology companies and the US federal government have adopted Zero Trust (ZT) as their next-generation security model. 2019 saw Zero Trust enter the European security market. In 2020,...