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The Employee Experience Playbook For 2021
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...
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Some Digital Businesses Lack Adequate Cross-Channel Synergies
January 15, 2021
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Report Five Practices To Succeed With Your Retail E-Commerce Strategy
Processes: The Retail E-Commerce Playbook
January 15, 2021 | Sucharita KodaliRetail e-commerce has well over two decades of experience under its belt, so digital retail businesses at all maturity stages have a fairly established set of best practices to follow. This report...
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Report Digital Store Processes Hinge On Associate Productivity
Processes: The Digital Store Playbook
February 18, 2020 | Sucharita KodaliThe store is rapidly changing: Customers now shop online across a range of devices, scan products from their smartphone in the store, and have their online order delivered to their car as they pull...