Search Results

• Report Five Practices To Succeed With Your Retail E-Commerce Strategy

  Processes: The Retail E-Commerce Playbook

  January 15, 2021 | Sucharita Kodali

  Retail e-commerce has well over two decades of experience under its belt, so digital retail businesses at all maturity stages have a fairly established set of best practices to follow. This report...

• Report The Life-Changing Magic Of Simplifying Your Mobile App

  My App Is A Kitchen Sink: Now What?

  April 23, 2020 | Julie Ask, Gina Bhawalkar

  What should you do if your mobile app is like a pre-Marie-Kondo kitchen sink — cluttered, messy, and full of junk? Don't just drain it! First, determine the real problem; then, build a plan to...

• Report Healthcare 2020: The State Of The Doctor-Patient Relationship In The US

  Key Findings From A Forrester And HIMSS Annual Benchmark Study Of Patient And Provider Experiences

  March 10, 2020 | Jeff Becker, Arielle Trzcinski, Annalise Clayton

  The patient and provider experience is deteriorating against a changing landscape. Increasing competition and high costs of care threaten the success of traditional healthcare providers. To assess...

• Report Digital Store Processes Hinge On Associate Productivity

  Processes: The Digital Store Playbook

  February 18, 2020 | Sucharita Kodali

  The store is rapidly changing: Customers now shop online across a range of devices, scan products from their smartphone in the store, and have their online order delivered to their car as they pull...

• Report Forrester Infographic: Digital Execs Need To Expand Their Recruiting Funnel

  June 18, 2019 | Alyson Clarke, Mike Chirokas

  Digital executives tell us that finding the right people with the right skills is one of their biggest challenges. But given their current priorities around analytics, data, and digital experience,...

• Report Recruit And Retain Top Digital Talent

  Intermediate Level: Hire And Keep Digitally Skilled Employees To Embed Digital Throughout Your Organization

  May 1, 2019 | Fiona Swerdlow, Martin Gill, Mike Chirokas

  Established firms, including retailers and banks, struggle to recruit and retain the brightest digital talent. To attract digital professionals, they compete directly with startups, agencies, and...