Search Results

• Report Business Resilience As A Competitive Advantage

  April 6, 2021 | Amy DeMartine, Alla Valente, Naveen Chhabra

  Resilient firms dynamically react to a sudden event or crisis regardless of whether they had foreseen it as being a risk. These firms understand the specifics of a crisis, already have a practiced...

• Report The 10 Core Competencies You Need To Be Future Fit

  April 6, 2021 | Brian Hopkins, Bobby Cameron, Patrick Carroll

  You need to be future fit to deliver great experiences for your customers and employees. To help you understand how to become future fit, we examined our North American 2020 Future Fit Technology...

• Report The Path To Automation In Europe — Why And How It Will Be Different

  Understanding Opportunities And Threats From Automation, Robotics, And The AI Industry In Europe

  March 25, 2021 | Dan Bieler, Bernhard Schaffrik

  The opportunities and extent of automation in the context of Europe will differ from scenarios in North America and Asia. In Europe, businesses face greater governmental involvement and oversight....

• Report A CIO's Guide To Their First 100 Days

  A Laser Focus On People, People, People ... And Eventually Process And Technology

  March 19, 2021 | Tim Lawless

  Every day counts for a new CIO and none more so than their first 100. What you do, and perhaps more importantly what you don't do, will set the tone for your tenure and possibly your legacy...

• Report Blueprinting An Employee-Centered EX Initiative

  Vision: The Employee Experience Playbook

  March 16, 2021 | David Johnson, Katy Tynan

  To date, there's no industry consensus about what an employee experience (EX) practice should look like, which department should own it, how to measure it, or how to justify needed investments in...

• Report An Adaptive Mobility Strategy Sets The Technology Foundation For Anywhere Work

  Enable Employees With Mobility To Drive Their Success From Anywhere

  March 15, 2021 | Dan Bieler, Andrew Hewitt

  As organizations prepare for anywhere work, with employees working wherever they want outside the office, they'll need to revisit their technology strategies. Organizations have invested in...

• Report Top Lessons For EX From The CX Playbook

  CX Programs Have Been There, Done That, And Their Lessons Can Speed EX Maturity

  January 29, 2021 | Amit Bhatia, David Johnson

  While the fields of employee experience (EX) and customer experience (CX) have many differences, they're fundamentally similar: Both relate to improving human experiences to produce better people...

• Report Technologists — And The Business — Must Execute At The Speed Of DevOps

  Intermediate Level: People Practices For IT Transformation

  January 8, 2021 | Gordon Barnett

  Intermediate organizations have the customer experience (CX) basics well in hand. They've broken down silos, institutionalized customer- and employee-centricity, and built a foundation of agile...

• Report The Best Tech Leaders Develop And Unleash Creative People

  Advanced Level: People Practices For IT Transformation

  January 8, 2021 | Gordon Barnett

  CIOs attaining an intermediate maturity level in their IT transformation efforts may operate well; however, their organizations often lack the culture, talent, and structure it takes to be a market...

• Report Expand Your Ecosystem To Set Your Tech Organization On A Path To Excellence

  Beginner Level: People Practices For IT Transformation

  December 28, 2020 | Gordon Barnett

  Technology leaders evolve their organizations and people in phases. Many CIOs and IT organizations are in the early stages of this evolution as their firms begin to develop and deliver great...

• Report Operationalize Your Return-To-Work Strategy: Mitigate Privacy Risk

  A Return-To-Work Series Report

  December 16, 2020 | Enza Iannopollo

  As local government organizations begin to lift shelter-in-place orders, businesses are finalizing plans to reopen workspaces. But many business leaders remain unsure if the safeguards they...

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  Webinar EX Predictions 2021: How Employee Experience Is Leaping Forward In The Wake Of The Pandemic

  November 3, 2020 | David Johnson, James McQuivey, PhD

  Working remotely has permanently changed how we lead, hire, and produce our best work. Nobody wanted this pandemic, but a silver lining to it is that it’s boosting employee experience (EX)...

• Report Forrester Predictions 2021: Accelerating Out Of The Crisis

  October 28, 2020 | Sharyn Leaver

  2020 shattered the status quo. In 2021, advanced organizations will adapt and use the upheaval to forge a competitive edge. Discover your organization's path to success. Read Forrester's 2021...

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  Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever

  Europe-Friendly Start Time

  October 28, 2020 | Laura Koetzle, Martin Gill, Martha Bennett

  The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...

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  Webinar The Future Of Jobs In Europe

  September 21, 2020 | Dan Bieler

  2020 is a pivotal moment for Europe, with greater economic uncertainty, rapid technology change, and a pandemic disrupting existing working environments. The European job market will become even...

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  Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever

  August 18, 2020 | Anjali Lai, Sucharita Kodali, Melissa Parrish

  The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...

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  Webinar An Exec's Guide To The Internet Of Things: How To Start From Business Value

  August 6, 2020 | Frank Gillett, Paul Miller, Michele Pelino

  How does internet of things (IoT) technology fit into business strategy? A common mistake is to start with technology first. This webinar maps out how to put IoT in the context of business value...

• Report The Future Of The European Job Market

  The Future Of Work Will Drive A More Dynamic European Job Market By 2030

  July 22, 2020 | Dan Bieler

  2020 is a pivotal moment for Europe, with greater economic uncertainty, rapid technology change, and a pandemic disrupting existing working environments. The European job market will become even...

• Report The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever

  July 14, 2020 | Stephanie Balaouras, Laura Koetzle, Martin Gill

  The pandemic has already forced firms and policymakers to do things that were previously considered impossible. This is just the beginning. Given its gravity, the effects of COVID-19 — along with...

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  Webinar COVID-19's "4D" Impact On Rethinking Workforce Strategies And Technologies: Lessons From The Front Line

  June 30, 2020 | Mark Brandau

  COVID-19 has forced a massive rethink of workforce strategies and technologies. During this webinar, we explore the "4D" impact the pandemic has created — reviewing each of the four Ds,...

• Report Research Overview: Internet Of Things

  An Executive's Guide To Success With IoT

  June 26, 2020 | Frank Gillett

  Firms are using the technologies of the internet of things (IoT) to upgrade their products, transform operations, and gain new insights about real-world events throughout their ecosystems. This...

• Report Understand The Differences Between EX And CX

  Continuous Improvement: The Employee Experience Playbook

  June 22, 2020 | David Johnson

  Many firms run their employee experience (EX) programs using the same tools and methods that they use for their customer experience (CX). While doing this is convenient, it misses a critical point...

• Report How To Adapt When Your Workforce Ecosystems Are Breaking

  COVID-19 And An Economic Crisis Are Shattering The Formal And Informal Ecosystems Your Employees Rely Upon To Get Work Done

  June 19, 2020 | J. P. Gownder

  The COVID-19 crisis has upended the way we work. Often overlooked, however, is the impact the crisis has had on both formal (company-provided) and informal (socially provided) ecosystems that...

• Report Center Your COVID-19 Business Recovery Planning Around Employee Understanding

  Build Empathy And Trust To Effectively Address Employee Concerns And Challenges

  June 17, 2020 | Michael Barnes, Zhi-Ying Barry, Riccardo Pasto

  With COVID-19 restrictions easing, organizations are accelerating plans to reopen facilities and reengage customers physically as well as virtually. While Australians are more confident of their...

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  Webinar The Culture Of An Organization Defines Its Innovation Capabilities

  June 10, 2020 | Dan Bieler, Ash Mukherjee

  Far from being a soft issue, culture is the toughest nut to crack. Corporate culture matters because it provides the framework for what innovation objectives employees and managers prioritize and...