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• Report Develop Five Processes To Drive Ongoing ECM Program Success

  Processes: The Enterprise Content Management Playbook

  October 26, 2020 | Cheryl McKinnon

  Program governance, information governance, implementation, continuous improvement, and support services are the primary processes that help firms design a sustainable enterprise content management...

• Report Invest In Fresh Skills As ECM Shifts To Modern Content Platforms

  Organization: The Enterprise Content Management Playbook

  September 11, 2020 | Cheryl McKinnon

  As enterprise content management (ECM) investments shift to content services and cloud deployment models, the composition of the program team will change. Enterprise architecture (EA) professionals...

• Report The State Of EA 2020: The Increasing Adoption Of EA Ecosystems

  Landscape: The EA Practice Playbook

  March 25, 2020 | Gordon Barnett

  In our most recent survey, Forrester has seen a significant increase in the number of enterprise architecture (EA) leaders aspiring to lead an adaptive EA practice — one founded on customer...

• Report Now Tech: Customer Data Management Solutions, Q1 2020

  Forrester's Overview Of 20 Customer Data Management Solutions Providers

  January 8, 2020 | Noel Yuhanna

  You can use customer data management solutions to deliver a comprehensive view of customer data, become much more productive, and accelerate customer-driven initiatives through machine learning....

• Report Put The Business Back In Your Data Management Business Case

  Business Case: The Data Management Playbook

  January 2, 2020 | Michele Goetz

  Be customer driven: It's time for enterprise architects to put the business back in the business case. Partner with business stakeholders to define where and how data will advance the business and...

• Report An Advanced Course In Data Governance: Ambient Data Governance Makes Data Work

  July 9, 2019 | Michele Goetz

  Data governance isn't new for enterprises. However, trends in digital, analytics, self-service, and cloud investments demonstrate that enterprise architecture (EA) professionals haven't positioned...