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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Quantify The Business Value Of CRM

    Business Case: The CRM Playbook
    March 3, 2021 | Kate Leggett

    CRM initiatives must not only be technically sound but must also answer the question, "What will we get for our money?" This report describes how application development and delivery (AD&D)...

  • Report Digital Operations Platforms: The Core Of Your Future Fit Tech Strategy

    Executive Overview: The Digital Operations Platforms Playbook
    January 6, 2021 | Liz Herbert

    Enterprises cannot achieve great customer success, digital disruption, and long-term growth and profitability without the right approach to core enterprise applications. To thrive, application...

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