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Charts & Figures
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Systemic Risk Impact Enterprise Risks At Varying Degrees
February 9, 2021
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Systemic Risk Impact Enterprise Risks At Varying Degrees
February 9, 2021
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A 360-Degree View Of The Customer Has Eight Facets
February 4, 2021
Search Results
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Report The Top Systemic Risks, 2021
Landscape: The Governance, Risk, And Compliance Playbook
They originate as systemic risk events before becoming your current nightmare scenario. These external events impact your firm and your customers but are completely out of your control. Most firms...
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Report Research Overview: Omnichannel Requires A Buffet Of Tech Solutions
Tools And Technology: The Omnichannel Commerce Playbook
February 4, 2021 | Brendan WitcherToday's "anywhere, anytime" commerce means that digital business leaders must race to fully modernize their commerce systems while recognizing that omnichannel is far more complex than simply...
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Report Rethink Supply Chain Risk And Strategy In An Uncertain World
Strategic Plan: The Governance, Risk, And Compliance Playbook
Continuously improving customer experience (CX) is critical for your enterprise. But the quality of CX depends on your supply chain's resilience in the face of mounting risks, especially with...
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Report Now Tech: Warehouse Management Systems, Q1 2021
Forrester's Overview Of 19 Warehouse Management Systems
January 27, 2021 | George LawrieFor years, companies outsourced transportation and warehouse management by using third-party logistics services to share logistics facilities. But supply chain disruption and rapidly changing...
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Report Grocers And C-Stores: Check Out Cashierless Technology Decision Points And Benefits
January 7, 2021 | Scott ComptonThis research helps retail store operations and digital transformation executives evaluate the choices related to cashierless checkout technology, including scan by customer, smart carts, and...
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Report The Future Of Commerce Technology: Commerce Platforms End With An Ecosystem On FIRE
Digital Acceleration Demands That Businesses Evolve Their Architecture To Survive
January 5, 2021 | Emily PfeifferCommerce is no longer the core technical function within increasingly complex commerce tech stacks. As this landscape shifts, the new dual cores instead center around experience and operations....
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Report Betting On Bots For Grocery E-Commerce
What You Need To Know About Automated Microfulfillment Solutions For Grocery E-Commerce
December 28, 2020 | Scott ComptonGrocery store operations and digital execs are evaluating and investing in innovative, automated technology to scale to growing consumer demand for fast fulfillment options of online orders. In...
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Report Now Tech: Integrated Business Planning, Q4 2020
Forrester's Overview Of 21 Integrated Business Planning Providers
December 23, 2020 | George LawrieYou can use integrated business planning (IBP) to align strategic, operational, and financial plans to improve business performance, drive superior customer service from the same fixed and working...
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Report Now Tech: Digital Supply Chain Control Tower Solutions, Q4 2020
Forrester's Overview Of 17 Digital Supply Chain Control Tower Solution Providers
December 23, 2020 | George LawrieYou can use control towers to orchestrate demand forecasts, open new routes to market, and deliver differentiating customer experiences such as subscription fulfillment. But to realize these...
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Report IoT Transforms Supply Chain Management
Assess Opportunities To Enhance Your Supply Chain Processes Using IoT Solutions
Across verticals, enterprises use a variety of internet-of-things (IoT)-enabled processes to transform their end-to-end supply chain operations. This report identifies areas where IoT solutions...
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Report Building The Business Case For Omnichannel Commerce
Business Case: The Omnichannel Commerce Playbook
December 7, 2020 | Brendan WitcherDigital business professionals must build effective omnichannel business cases to minimize the risk of launching initiatives that: 1) lack critical internal support; 2) fail to meet customers'...
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Webinar Retailers: Optimize Your Post-Purchase Experience To Delight And Win Customers
November 19, 2020 | Emily Pfeiffer, Brandon ShaikRetailers and brands often miss the opportunity to create excellent experiences for their customers even after capturing an order. Unlike with regular marketing emails, customers are much more...
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Webinar Retail Predictions 2021
As they navigate the next wave(s) of the global COVID-19 pandemic in 2021, retailers, brand manufacturers, and ecosystem players (such as mall operators) will determine whether they are in...
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Webinar Smart Manufacturing Predictions 2021
Smart technologies such as robots, machine learning, or the internet of things (IoT) are not new to asset-intensive industries like manufacturing. But the sector’s response to COVID-19 has...
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Webinar Where The Grocery Industry Goes Next: Digital Transformation And Store Operations (Part 1 of 2)
Forrester’s analysts present a series of overviews, panels, and discussions on the solutions, tactics, and technologies shaping the grocery industry, both in stores and online. This webinar...
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Webinar Where The Grocery Industry Goes Next: Marketing And E-Commerce (Part 2 of 2)
Forrester’s analysts present a series of overviews, panels, and discussions on the solutions, tactics, and technologies shaping the grocery industry, both in stores and online. This webinar...
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Forum Data Strategy & Insights
Thought leadership, strategic direction, and networking opportunities needed to shape your data and analytics strategy for the coming decade.
Are you ready to turn your organization into an insights-driven enterprise? Join more than 20 Forrester analysts, industry speakers, and over 650 data and analytics practitioners for two days at...
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Report Define Your CRM Plan
Strategic Plan: The CRM Playbook
August 28, 2020 | Kate LeggettTo avoid wasting time and effort on ill-conceived CRM initiatives, organizations should keep a laser focus on creating business value. Sound planning for CRM requires application development and...
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Webinar Retail This Week, Part 11
Join Forrester VP and research director Fiona Swerdlow for the next episode of the "Retail This Week" webinar series, in which she recaps key developments and new insights in retail news and...
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Report The Forrester Retail Quarterly Earnings Review, Q1 2020
Highlights From 24 Retail Q1 2020 Earnings Call Transcripts
As consumers demand more than ever from the retail experience, retailers and brands are investing to rethink and reinvent those experiences. The Forrester Retail Quarterly Earnings Review...
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Webinar Retail This Week, Part 10
Join Forrester VP and research director Fiona Swerdlow for the next episode of the "Retail This Week" webinar series, in which she recaps key developments and new insights in retail news and...
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Webinar Retail This Week, Part 8
Join Forrester VP and research director Fiona Swerdlow for the next episode of the "Retail This Week" webinar series, in which she recaps key developments and new insights in retail news and...
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Report The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever
The pandemic has already forced firms and policymakers to do things that were previously considered impossible. This is just the beginning. Given its gravity, the effects of COVID-19 — along with...
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Report Paving The Path To Omnichannel Commerce
Roadmap: The Omnichannel Commerce Playbook
July 14, 2020 | Brendan WitcherDigital business professionals have long recognized the need for omnichannel programs, but many are unsure of where to start. This report guides digital business pros on how to craft an omnichannel...
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Report Omnichannel Commerce Metrics That Matter
Performance Management: The Omnichannel Commerce Playbook
July 10, 2020 | Brendan WitcherTo achieve key business goals with omnichannel programs, digital strategy professionals need to ensure that they have the right metrics in place. But not all metrics are created equal, and success...
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