Search Results

• Report Research Overview: Emotion

  A Guide To Our Emotion-Related Research

  January 11, 2021 | Jim Nail, Sarah Dawson

  Emotion is the foundation of consumer decisions, but organizations often prioritize hard data over the challenge of understanding emotions. New scientific insights as well as new measuring tools...

• Report The Future Of Identity And Access Management

  Vision: The Identity And Access Management Playbook

  October 23, 2020 | Andras Cser, Sean Ryan

  Identity and access management (IAM) capabilities are critical in the fight to protect customers from account takeover, identity theft, and privacy abuses. Business leaders, marketing pros, CIOs,...

• Report The Forrester Tech Tide™: Digital Physical Security And Employee Safety, Q2 2020

  Seventeen Technologies Underpin Physical Security And Safety Initiatives

  April 14, 2020 | Merritt Maxim, Salvatore Schiano

  In a world of increasing physical threats ranging from extreme weather to workplace violence, firms are making the safety of their employees a top priority. To accelerate their physical security...

• Report Predictions 2020: Cybersecurity

  October 30, 2019 | Jeff Pollard, Andras Cser, Heidi Shey

  Governments, enterprises, and, unfortunately, attackers, all end the second decade of the 21st century in a better place than the one in which they began it. Like any escalating conflict that...

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  Webinar Biometrics At The Crossroads: The Coming Privacy Versus Usability Battle

  July 16, 2019 | Merritt Maxim

  The last few years have seen a growth in interest in using biometric technologies (including facial, finger, and voice) to drive authentication experiences while improving customer experience. But...

• Report Improve The Human Condition To Drive Your Healthcare Innovation

  Opportunities Extend Beyond Pure Healthcare And Include Your Own Employees

  June 10, 2019 | James Staten

  All your innovation investments and efforts should be driven by customer experience (CX) insights. For nearly every industry, a key aspect of this is the challenges customers face in their everyday...

• Report Improve Open Banking Customer Authentication Experiences With Biometrics

  Improving Payment Security Must Not Sacrifice Customer Experience

  May 10, 2019 | Paul McKay

  The introduction of the second Payment Services Directive (PSD2) on January 13, 2018 revolutionized the European financial services industry. In 2019, financial services professionals will focus on...

• Report The Top Trends For Healthcare Providers In 2019

  March 6, 2019 | Arielle Trzcinski, Jeff Becker, Annalise Clayton

  2019 marks a year of transition for healthcare delivery as a bevy of market forces will catalyze change. Providers are under threat from new entrants and disruptors, being pushed to take on more...