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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report The Forrester Wave™: Salesforce Consulting Partners, Q2 2021

    The 13 Providers That Matter Most And How They Stack Up
    June 10, 2021 | Liz Herbert

    In our 23-criterion evaluation of Salesforce consulting providers, we identified the 13 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, dentsu, IBM, Infosys, NTT DATA, PwC,...

  • Report Choose The Right Vaccine Management Platform For Your Return To Work

    May 18, 2021 | Daniel Hong, Eric Bellomo

    Employers face unprecedented tasks in reopening physical offices and simultaneously choosing and implementing vaccine management solutions in the shifting sands of legal, administrative, and...

  • Report Digital Businesses: Hold Vendors To A Higher Standard And Demand The Support You Deserve

    Some Retailers And Brands Suffer From Vendors' Outdated Practices — And Don't Even Realize It
    April 12, 2021 | Emily Pfeiffer

    Digital business leaders must readjust their expectations and push commerce tech vendors to modernize and move forward as quickly as end consumers demand. But some businesses are so used to how...

  • Report Now Tech: Digital Operations Planning And Analytics, Q1 2021

    Forrester's Overview Of 22 Digital Operations Planning And Analytics Providers
    March 26, 2021 | Liz Herbert

    You can use digital operations planning and analytics solutions to get better insight about past business performance, to model the impact of potential choices, and to make better regulatory...

  • Report The Forrester Wave™: Commerce Services, Q1 2021

    The 14 Providers That Matter Most And How They Stack Up
    March 22, 2021 | Ted Schadler

    In our 28-criterion evaluation of commerce services providers, we identified the 14 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, Dentsu, EPAM, HCL Technologies, IBM, Infosys,...

  • Report Follow The Money: DOP Planning And Analytics Redefines Enterprise Performance Management

    A New Generation Of Solutions Harnesses AI, Modeling, And Visualization To Drive Growth In The Post-COVID-19 Era
    March 1, 2021 | Liz Herbert

    Future fit businesses need modern, adaptive, purpose-built planning and analytics applications that cut across the business. While enterprise performance management (EPM) tools have historically...

  • Report Now Tech: Salesforce Consulting Partners, Q1 2021

    Forrester's Overview Of 37 Salesforce Consulting Partners
    January 29, 2021 | Liz Herbert

    You can use Salesforce consulting partners to redesign your business using Salesforce technology, speed time-to-implement Salesforce products, and drive change related to Salesforce projects. But...

  • Report Now Tech: Virtual Healthcare Platforms, Q1 2021

    Forrester's Overview Of 28 Virtual Healthcare Platform Providers
    January 14, 2021 | Arielle Trzcinski

    Healthcare organizations (HCOs) can use virtual care (VC) to increase the capacity of existing clinical teams, improve clinical outcomes and lower medical spend for patients and members, and defend...

  • Report Research Overview: Technology And Software Services

    A Guide To Forrester's Application And Infrastructure Services Research
    January 12, 2021 | Amanda LeClair

    Tech and software services buyers face a complex landscape. Many services providers position as end-to-end digital transformation partners or the top partner for a specific platform, but when it...

  • Report Debunking Three Services Sourcing Myths

    How To Align Your Sourcing Strategies To The Future Of Services
    December 16, 2020 | Duncan Jones

    The old plan-build-run models of services are giving way to a new services paradigm where transformation is continuous and multidimensional. To derive competitive advantage from it, CIOs need...

  • Report Now Tech: Commerce Services, Q4 2020

    Forrester's Overview Of 35 Commerce Service Providers
    December 9, 2020 | Ted Schadler

    Commerce service providers are the orchestrators of the software, data, and strategy you need to deliver great omnichannel commerce experiences. They should offer you skills for commerce...

  • Report From People To Products: Services Firms Offer More Software Than You Think

    Business Process Accelerators Help Digitize Business Operations
    August 20, 2020 | Nigel Fenwick

    Technology services firms build many variations of digital solutions for clients. Some vendors retain the intellectual property (IP) associated with these solutions, making it available to a...

  • Webinar The Supplier Value Management And Contract Lifecycle Management Markets

    Software Categories That Will Still See Demand In The Pandemic Recession
    August 12, 2020 | Andrew Bartels

    “Supplier value management” is Forrester’s new label for software that supports business processes for sourcing, contracting, buying, and managing supplier relationships...

  • Report Now Tech: Supplier Risk And Performance Management (SRPM), Q2 2020

    Forrester's Overview Of 23 SRPM Providers
    June 29, 2020 | Duncan Jones

    Sourcing professionals use SRPM to ensure ethical, sustainable sourcing, accelerate innovation via streamlined risk-tolerant sourcing, and raise value by improving supplier experience and rewarding...

  • Report Benchmark Your COVID-19 Digital Strategy

    The Technologies That Are Working And Not Working During The Pandemic
    June 9, 2020 | Jeff Becker

    Healthcare organizations (HCOs) are racing to implement technologies that scale hospital capacity and support patients and care providers during the COVID-19 pandemic. Best practices are emerging...

  • Report The COVID-19 Technology Priority List For Healthcare Leaders

    June 9, 2020 | Jeff Becker

    COVID-19 is motivating all types of technology vendors to build new solutions for the healthcare industry, but most fail to make a meaningful difference. To maximize the impact of these solutions,...

  • Report Co-Innovate With Agile Development Service Providers To Deliver Better Software Faster

    Lessons Learned From "The Forrester Wave™: Midsize Agile Software Development Service Providers, Q2 2019"
    February 25, 2020 | Duncan Jones

    Application development and delivery (AD&D) leaders use custom software development service providers to achieve faster time-to-market, increase business agility, and get hard-to-find help creating...

  • Report From People To Products: Software-Powered Consulting

    The Digital Disruption Of Technology Services
    February 12, 2020 | Nigel Fenwick

    Consulting firms, digital agencies, and technology services providers no longer deliver just supplemental expertise but create digital assets that help consultants deliver better outcomes in less...

  • Report Out Of The Shadows: How Marketplaces Will Disrupt Tech Buying

    Marketplaces Are Already Revolutionizing The Long Tail Of Enterprises' Small Purchases; They'll Make Inroads Into Larger Purchases, Too
    November 12, 2019 | Liz Herbert

    Tech marketplaces — such as those emerging in software-as-a-service and cloud — promise to transform tech buying with better speed and agility along with lower cost and risk. Marketplaces are still...

  • Report Research Overview: Vendor Management For Customer-Obsessed Enterprises

    An SVM Leader's Guide To Research About What Matters To Their Firm's Customers
    October 1, 2019 | Duncan Jones

    Technology suppliers are increasingly central to firms' innovation and differentiation, which means that vendor management offices (VMOs) need to change. This report provides an overview of a range...

  • Report Nine Toxic Networking Vendor Selection Philosophies

    It's Time To Retire The Axiom "No One Gets Fired For Buying [X]"
    August 9, 2019 | Andre Kindness

    Many enterprise networking teams still struggle to shift away from their incumbent network infrastructure, even if it's the right decision for the company. This report addresses nine common myths...