Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
-
Sample Technologies And Solutions For Store Analytics
February 19, 2021
-
-
Search Results
-
Report Digital Store Analytics Tech For The New Normal
Performance Management: The Digital Store Playbook
A new crop of emerging technologies, and the solutions they power, will unleash a new cycle of rising expectations from buyers and employees, as well as changing behaviors and disruption. This...
-
Report Use A Future Fit Technology Strategy To Drive Business Value
The Executive Overview For The IT Transformation Playbook
February 17, 2021 | Matthew GuariniCIOs and technology leaders have a mandate to improve the technology foundations and innovations their firms need to win, serve, and retain customers. For most, this will require pursuing what...
-
Report Adoption Profile: Containers In Europe, Q1 2021
Traverse The Container Terrain To Conquer Application Modernization
Software containers continue to improve European enterprise infrastructure efficiency, software development, and cloud-native project and strategic functionality — especially amid the global...
-
Report Scoring Our 2020 Cloud Predictions
COVID-19 Delayed Almost All Our Predictions
February 10, 2021 | Tracy WooEvery year, Forrester predicts what lies ahead for cloud in the year to come. But have these predictions proven true over the past year for infrastructure and operations (I&O) professionals? This...
-
Report Best Practices And Trends: Voice Biometrics
Voice Biometrics Can Improve Security And Customer Experience
Voice biometrics offers improved account access security and user experience. Modern voice biometrics solutions resist replay attacks and have improved in accuracy and performance in the past five...
-
Report The Top Systemic Risks, 2021
Landscape: The Governance, Risk, And Compliance Playbook
They originate as systemic risk events before becoming your current nightmare scenario. These external events impact your firm and your customers but are completely out of your control. Most firms...
-
Report Automation Drives The I&O Industrial Revolution
Vision: The Infrastructure Transformation Playbook
February 9, 2021 | Glenn O'DonnellA digital business needs technology that adapts and scales quickly, reliably, and economically. As infrastructure and operations (I&O) professionals transform their infrastructure to meet this...
-
Report Business Resiliency Is The Bulwark To A World Defined By Systemic Risk And Chaos
Resiliency Ensures Continuity And The Ability To Pivot To New Opportunities During A Crisis
In times of crisis or sudden risk events, business resiliency practices ensure the uninterrupted delivery of customer products and services, keep employees safe and productive, and minimize the...
-
Webinar Consumer Outlook On 2021
2020 will be remembered as a transformational year in world history; now, the decisions, actions, and innovations that occur in 2021 will set the trajectory for pandemic recovery and rebound that...
-
Report Rethink Supply Chain Risk And Strategy In An Uncertain World
Strategic Plan: The Governance, Risk, And Compliance Playbook
Continuously improving customer experience (CX) is critical for your enterprise. But the quality of CX depends on your supply chain's resilience in the face of mounting risks, especially with...
-
Webinar European Tech Market Outlook For 2020 And 2021
Modest Recoveries In 2021 After 2020 Pandemic Recessions
This webinar covers Forrester's updates to our forecast for 2021 for business and government purchases of tech goods and services in Europe overall and for the eight largest European tech markets...
-
Report Introducing The Zero Trust Edge Model For Security And Network Services
Strategic Plan: The Zero Trust Security Playbook
To support the digitalization of a company using cloud and internet of things (IoT), many networking teams turned to SD-WAN. However, SD-WAN doesn't address the new security requirements or the...
-
Report Data Center And Colocation Market Trends, 2021
January 20, 2021 | Abhijit SunilThe colocation and data center industry has been undergoing rapid shifts in both the vendor landscape and the ways that customers consume services. This report identifies five major themes we'll...
-
Report The Future Of Data Security And Privacy: Growth And Competitive Differentiation
Vision: The Data Security And Privacy Playbook
From data breaches that corrupt business performance and reputation, to privacy violations that hurt consumers, to unwarranted workplace surveillance that diminishes employee trust and experience,...
-
Report The State Of Environmental Sustainability In The Fortune Global 200
Climate Action As A Risk Management And Growth Strategy Takes Center Stage
In 2020, firms had to adapt to a series of risk events — COVID-19, megawildfires, a devastating hurricane season — engendered or magnified by climate change. Leading Fortune Global 200 firms have...
-
Report China Tech Market Outlook, 2021 To 2022
China Is Building Technology Engines To Accelerate Out Of The Crisis In 2021
January 14, 2021 | Charlie DaiThe Chinese government has revised its national strategy in the face of the global pandemic and economic crisis. To accelerate this process, more organizations will implement future-fit...
-
Report Now Tech: Virtual Healthcare Platforms, Q1 2021
Forrester's Overview Of 28 Virtual Healthcare Platform Providers
January 14, 2021 | Arielle TrzcinskiHealthcare organizations (HCOs) can use virtual care (VC) to increase the capacity of existing clinical teams, improve clinical outcomes and lower medical spend for patients and members, and defend...
-
Report The State Of Network Security, 2020 To 2021
Benchmarks: The Zero Trust Security Playbook
This data-driven report outlines budgeting and spending, security group responsibilities, network security technology, and services adoption in North American and European organizations for 2020 to...
-
Webinar IoT Predictions 2021
Enterprises and consumers continue to drive demand for new internet of things (IoT) solutions and services across verticals and geographies. Join us to hear Forrester IoT analysts reflect on 2020...
-
Report GRC Vision, 2021 To 2026
Vision: The Governance, Risk, And Compliance Playbook
Risk management professionals should be looking five years into the future to successfully steer their fast-paced businesses. Many key trends will amplify strategic and digital risks and transform...
-
Report Gauge Your ZTX Security Maturity
Assessment: The Zero Trust Security Playbook
December 31, 2020 | Chase CunninghamTo convert your digital business ecosystem into a secure, Zero Trust eXtended (ZTX) ecosystem, you need to know where to start the transformation. This report guides security and risk (S&R) pros...
-
Report Build An Outside-In Contact Center Roadmap
Roadmap: The Contact Centers For Customer Service Playbook
December 31, 2020 | Art SchoellerIn most industries, a large percentage of customer contacts need support from contact center agents. Developing a solid contact center roadmap in the context of a broader customer experience (CX)...
-
Report Forrester Infographic: Brand Communication And Action Drive Perception For Indian Banks
December 30, 2020 | Amit BhatiaApart from spawning a health crisis in 2020, the pandemic inevitably also created an economic one, pushing financial institutions into the spotlight. Like their global peers, banks in India strove...
-
Report Betting On Bots For Grocery E-Commerce
What You Need To Know About Automated Microfulfillment Solutions For Grocery E-Commerce
December 28, 2020 | Scott ComptonGrocery store operations and digital execs are evaluating and investing in innovative, automated technology to scale to growing consumer demand for fast fulfillment options of online orders. In...
-
Report The State Of The US Grocery Shopper — COVID-19
US Grocery Shopper Behaviors In The New Normal
Throughout waves of shutdowns and fears that the coronavirus pandemic has resurged, one place where online adults still show up is in grocery stores. In this way, the pandemic has essentially...
Content Type
ApplyFilters
Industry
- Retail (72)
- Financial Services (37)
- Manufacturing (29)
- Healthcare (26)
- Media & Entertainment (19)
- Public Sector (19)
- Energy & Utilities (15)
- Transportation & Logistics (12)
- Travel (1)
Primary Role
- CIO (87)
- Security & Risk (85)
- eBusiness & Channel Strategy (52)
- Infrastructure & Operations (43)
- CMO (31)
- Application Development & Delivery (25)
- Customer Experience (21)
- Analyst Relations (15)
- B2B Marketing (9)
- B2C Marketing (7)
- Enterprise Architecture (1)
Methodology
- Business Technographics (23)
- Now Tech (19)
- ForecastView (12)
- Consumer Technographics (7)
- Predictions (5)
- Forrester Wave (4)
- Infographic (4)
- Maturity Assessment (2)
- Online Maturity Assessment (2)
Region
- Asia Pacific (40)
- North America (28)
- Europe (27)
- Latin America (4)
Vendor
- Microsoft (12)
- Cisco (10)
- Deloitte (10)
- Salesforce (9)
- Apptio (6)
- Flexera (6)
- Nutanix (6)
- Philips (6)
- ServiceNow (6)
- VMware (6)
- Check Point (4)
- Fortinet (4)
- Huawei (4)
- Juniper Networks (4)
- Palo Alto Networks (4)
- Accenture (1)
Analyst
- Sucharita Kodali (23)
- Andrew Bartels (19)
- Kevin Lucas (15)
- Alla Valente (11)
- Andrew Hewitt (11)
- Enza Iannopollo (11)
- Scott Compton (10)
- Dan Bieler (9)
- Sandy Carielli (9)
- Stephanie Balaouras (9)
- Tracy Woo (9)
- Arielle Trzcinski (8)
- Brandon Verblow (8)
- George Lawrie (8)
- Abhijit Sunil (7)
- Andras Cser (7)
- Fiona Swerdlow (7)
- Charlie Dai (6)
- Craig Le Clair (6)
- David Holmes (6)
- J. P. Gownder (6)
- Jeff Pollard (6)
- Rick Parrish (6)
- Amit Bhatia (5)
- Anjali Lai (5)
- Glenn O'Donnell (5)
- Heidi Shey (5)
- Jinan Budge (5)
- Joana de Quintanilha (5)
- Sam Higgins (5)
- Shar VanBoskirk (5)
- Thomas Husson (5)
- Art Schoeller (4)
- Ashutosh Sharma (4)
- Martha Bennett (4)
- Martin Gill (4)
- Michael O'Grady (4)
- Michele Pelino (4)
- Paul Miller (4)
- Sean Ryan (4)
- Tina Moffett (4)
- Zhi-Ying Barry (4)
- Arnav Gupta (3)
- Dipanjan Chatterjee (3)
- Emily Pfeiffer (3)
- Judy Weader (3)
- Leslie Joseph (3)
- Lily Varon (3)
- Michelle Beeson (3)
- Paul McKay (3)
- Renee Murphy (3)
- Rob Koplowitz (3)
- Salvatore Schiano (3)
- Satish Meena (3)
- Xiaofeng Wang (3)
- Brendan Witcher (2)
- Ellen Carney (2)
- James McQuivey, PhD (2)
- Laura Koetzle (2)
- Lauren Nelson (2)
- Madeline Cyr (2)
- Meng Liu (2)
- Merritt Maxim (2)
- Michael Barnes (2)
- Oliwia Berdak (2)
- Riccardo Pasto (2)
- Alyson Clarke (1)
- Amy DeMartine (1)
- Andre Kindness (1)
- Bobby Cameron (1)
- Brandon Purcell (1)
- Brian Hopkins (1)
- Brian Kime (1)
- Caleb Ewald (1)
- Charles Betz (1)
- Cheryl McKinnon (1)
- Chris Sherman (1)
- Christopher Condo (1)
- Daniel Hong (1)
- David Johnson (1)
- Elsa Pikulik (1)
- Fatemeh Khatibloo (1)
- Frederic Giron (1)
- Guannan Lu (1)
- Ian Jacobs (1)
- Jacob Morgan (1)
- James McCormick (1)
- Jeffery Williams (1)
- Jennifer Belissent, PhD (1)
- Joseph Blankenship (1)
- Jost Hoppermann (1)
- Julie Ask (1)
- Kate Leggett (1)
- Laura Ramos (1)
- Margo Visitacion (1)
- Matthew Guarini (1)
- Melissa Parrish (1)
- Meredith Cain (1)
- Michele Goetz (1)
- Mike Gualtieri (1)
- Naveen Chhabra (1)
- Nick Barber (1)
- Peter Wannemacher (1)
- Sharyn Leaver (1)
- Srividya Sridharan (1)
- Stephen Powers (1)
- Tom Mouhsian (1)
- Vasupradha Srinivasan (1)
Market Imperatives
- Secure customers, protect the brand (97)
- Transform IT to win, serve, and retain customers (84)
- Differentiate with digital (70)
- Accelerate growth with marketing innovation (30)
- Use customer insights to gain competitive advantage (28)
- Drive revenue with customer experience (27)
- Customer-obsessed operating model (13)