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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Digital Store Analytics Tech For The New Normal

    Performance Management: The Digital Store Playbook
    February 19, 2021 | James McCormick, Scott Compton

    A new crop of emerging technologies, and the solutions they power, will unleash a new cycle of rising expectations from buyers and employees, as well as changing behaviors and disruption. This...

  • Report Use A Future Fit Technology Strategy To Drive Business Value

    The Executive Overview For The IT Transformation Playbook
    February 17, 2021 | Matthew Guarini

    CIOs and technology leaders have a mandate to improve the technology foundations and innovations their firms need to win, serve, and retain customers. For most, this will require pursuing what...

  • Report Adoption Profile: Containers In Europe, Q1 2021

    Traverse The Container Terrain To Conquer Application Modernization
    February 11, 2021 | Lauren Nelson, Paul Miller

    Software containers continue to improve European enterprise infrastructure efficiency, software development, and cloud-native project and strategic functionality — especially amid the global...

  • Report Scoring Our 2020 Cloud Predictions

    COVID-19 Delayed Almost All Our Predictions
    February 10, 2021 | Tracy Woo

    Every year, Forrester predicts what lies ahead for cloud in the year to come. But have these predictions proven true over the past year for infrastructure and operations (I&O) professionals? This...

  • Report Best Practices And Trends: Voice Biometrics

    Voice Biometrics Can Improve Security And Customer Experience
    February 10, 2021 | Andras Cser, Sean Ryan

    Voice biometrics offers improved account access security and user experience. Modern voice biometrics solutions resist replay attacks and have improved in accuracy and performance in the past five...

  • Report The Top Systemic Risks, 2021

    Landscape: The Governance, Risk, And Compliance Playbook

    They originate as systemic risk events before becoming your current nightmare scenario. These external events impact your firm and your customers but are completely out of your control. Most firms...

  • Report Automation Drives The I&O Industrial Revolution

    Vision: The Infrastructure Transformation Playbook
    February 9, 2021 | Glenn O'Donnell

    A digital business needs technology that adapts and scales quickly, reliably, and economically. As infrastructure and operations (I&O) professionals transform their infrastructure to meet this...

  • Report Business Resiliency Is The Bulwark To A World Defined By Systemic Risk And Chaos

    Resiliency Ensures Continuity And The Ability To Pivot To New Opportunities During A Crisis

    In times of crisis or sudden risk events, business resiliency practices ensure the uninterrupted delivery of customer products and services, keep employees safe and productive, and minimize the...

  • Webinar Consumer Outlook On 2021

    February 4, 2021 | Anjali Lai, Martin Gill

    2020 will be remembered as a transformational year in world history; now, the decisions, actions, and innovations that occur in 2021 will set the trajectory for pandemic recovery and rebound that...

  • Report Rethink Supply Chain Risk And Strategy In An Uncertain World

    Strategic Plan: The Governance, Risk, And Compliance Playbook
    February 3, 2021 | Alla Valente, George Lawrie

    Continuously improving customer experience (CX) is critical for your enterprise. But the quality of CX depends on your supply chain's resilience in the face of mounting risks, especially with...

  • Webinar European Tech Market Outlook For 2020 And 2021

    Modest Recoveries In 2021 After 2020 Pandemic Recessions
    February 1, 2021 | Andrew Bartels, Michael O'Grady

    This webinar covers Forrester's updates to our forecast for 2021 for business and government purchases of tech goods and services in Europe overall and for the eight largest European tech markets...

  • Report Introducing The Zero Trust Edge Model For Security And Network Services

    Strategic Plan: The Zero Trust Security Playbook
    January 28, 2021 | David Holmes, Andre Kindness

    To support the digitalization of a company using cloud and internet of things (IoT), many networking teams turned to SD-WAN. However, SD-WAN doesn't address the new security requirements or the...

  • Report Data Center And Colocation Market Trends, 2021

    January 20, 2021 | Abhijit Sunil

    The colocation and data center industry has been undergoing rapid shifts in both the vendor landscape and the ways that customers consume services. This report identifies five major themes we'll...

  • Report The Future Of Data Security And Privacy: Growth And Competitive Differentiation

    Vision: The Data Security And Privacy Playbook
    January 19, 2021 | Enza Iannopollo, Heidi Shey

    From data breaches that corrupt business performance and reputation, to privacy violations that hurt consumers, to unwarranted workplace surveillance that diminishes employee trust and experience,...

  • Report The State Of Environmental Sustainability In The Fortune Global 200

    Climate Action As A Risk Management And Growth Strategy Takes Center Stage

    In 2020, firms had to adapt to a series of risk events — COVID-19, megawildfires, a devastating hurricane season — engendered or magnified by climate change. Leading Fortune Global 200 firms have...

  • Report China Tech Market Outlook, 2021 To 2022

    China Is Building Technology Engines To Accelerate Out Of The Crisis In 2021
    January 14, 2021 | Charlie Dai

    The Chinese government has revised its national strategy in the face of the global pandemic and economic crisis. To accelerate this process, more organizations will implement future-fit...

  • Report Now Tech: Virtual Healthcare Platforms, Q1 2021

    Forrester's Overview Of 28 Virtual Healthcare Platform Providers
    January 14, 2021 | Arielle Trzcinski

    Healthcare organizations (HCOs) can use virtual care (VC) to increase the capacity of existing clinical teams, improve clinical outcomes and lower medical spend for patients and members, and defend...

  • Report The State Of Network Security, 2020 To 2021

    Benchmarks: The Zero Trust Security Playbook
    January 7, 2021 | David Holmes, Heidi Shey

    This data-driven report outlines budgeting and spending, security group responsibilities, network security technology, and services adoption in North American and European organizations for 2020 to...

  • Webinar IoT Predictions 2021

    January 7, 2021 | Paul Miller, Michele Pelino

    Enterprises and consumers continue to drive demand for new internet of things (IoT) solutions and services across verticals and geographies. Join us to hear Forrester IoT analysts reflect on 2020...

  • Report GRC Vision, 2021 To 2026

    Vision: The Governance, Risk, And Compliance Playbook
    January 4, 2021 | Renee Murphy, Alla Valente

    Risk management professionals should be looking five years into the future to successfully steer their fast-paced businesses. Many key trends will amplify strategic and digital risks and transform...

  • Report Gauge Your ZTX Security Maturity

    Assessment: The Zero Trust Security Playbook
    December 31, 2020 | Chase Cunningham

    To convert your digital business ecosystem into a secure, Zero Trust eXtended (ZTX) ecosystem, you need to know where to start the transformation. This report guides security and risk (S&R) pros...

  • Report Build An Outside-In Contact Center Roadmap

    Roadmap: The Contact Centers For Customer Service Playbook
    December 31, 2020 | Art Schoeller

    In most industries, a large percentage of customer contacts need support from contact center agents. Developing a solid contact center roadmap in the context of a broader customer experience (CX)...

  • Report Forrester Infographic: Brand Communication And Action Drive Perception For Indian Banks

    December 30, 2020 | Amit Bhatia

    Apart from spawning a health crisis in 2020, the pandemic inevitably also created an economic one, pushing financial institutions into the spotlight. Like their global peers, banks in India strove...

  • Report Betting On Bots For Grocery E-Commerce

    What You Need To Know About Automated Microfulfillment Solutions For Grocery E-Commerce
    December 28, 2020 | Scott Compton

    Grocery store operations and digital execs are evaluating and investing in innovative, automated technology to scale to growing consumer demand for fast fulfillment options of online orders. In...

  • Report The State Of The US Grocery Shopper — COVID-19

    US Grocery Shopper Behaviors In The New Normal
    December 22, 2020 | Sucharita Kodali, Madeline Cyr

    Throughout waves of shutdowns and fears that the coronavirus pandemic has resurged, one place where online adults still show up is in grocery stores. In this way, the pandemic has essentially...

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