Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
Search Results
-
Forum CX Sydney
The Time Is Now: Lead With Experience
CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...
-
Report The Impact Of Emerging Technology In 2030 On mCommerce Experiences In Utilities
Emerging technologies will impact what is possible in the consumer utilities market — electricity, water, and gas — in terms of controlling consumption but will have less influence on direct...
-
Report Research Overview: Digital Trends In Utilities
November 21, 2019 | Nigel FenwickDigital leaders in the utilities industry often ask Forrester about the latest digital trends and how they will impact the business. This research overview provides easily digested perspectives of...
Content Type
ApplyFilters
Industry
- Smart Grid (1)
Primary Role
Topics
- Virtual Agents (4)
- Customer Data (2)
Methodology
- ForecastView (4)
Region
- Asia Pacific (1)
Analyst
- Julie Ask (1)
- Martin Gill (1)
- Michael Barnes (1)
- Nigel Fenwick (1)