Search Results

• Report The Canada Customer Experience Index, 2017

  How Brands Build Loyalty With The Quality Of Their Experience

  August 28, 2017 | Rick Parrish

  How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 192 brands across 18 industries in the Canada CX Index...

• Report The Canada Customer Experience Index, 2016

  Canadian Company Scores Reveal A Year Of Stagnation

  September 29, 2016 | Rick Parrish

  How well do leading brands build loyalty with the quality of their customer experience (CX)? In this report, we reveal the top performers in Canada and the specific brands that you must beat to...

• Report The Canada Customer Experience Index, 2015

  Benchmarking The Canadian Brands That Create The Most Loyalty With Their Customer Experience

  June 8, 2015 | Megan Burns, Corey Stearns

  Six in 10 Canadian companies want to improve their customer experience (CX) in 2015. Forrester's Canada Customer Experience Index (CX Index™) benchmarks 194 companies that do business in Canada...

• Report Best And Worst Of Website User Experience, 2010

  Lessons Learned From 35 Website User Experience Reviews Across Six Industries

  February 4, 2011 | Adele Sage

  In 2010, Forrester reviewed the website user experience of sites in six industries: banks (Canadian and US), discount retailers, health plans, marketing software vendors, PC laptop manufacturers,...

• Report Canadian Social Technographics® Revealed

  How Marketers Can Leverage Canadians' Love Of Social Technologies

  December 2, 2009 | Nate Elliott

  Canadian online users have aggressively adopted social technologies: 79% use social media at least once each month, and Canadians are the most active social networkers in any market we survey. So...

• Report The Canadian Customer Experience Index, 2007

  Consumers Rate The Customer Experience Across 22 Large Canadian Firms

  February 8, 2008 | Bruce D. Temkin

  Forrester asked 538 Canadian consumers about their interactions with a variety of companies, gauging the usefulness, usability, and enjoyability of those experiences. Based on these consumer...