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Alyson Clarke | Consumer Technographics | Drive revenue with customer experience | eBusiness & Channel Strategy | North America is in my interests.
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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
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Forrester's 2015 Customer Advocacy Rankings
January 14, 2016
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Search Results
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Report Customer Advocacy 2015: Drive Cross-Sell And Loyalty By Focusing On Advocacy
US Customers Rate Their Banks, Credit Card Providers, Insurers, And Wealth Management Firms On Advocacy And Future Purchase Intent
January 14, 2016 | Alyson ClarkeFor 12 years, Forrester has shown that customer advocacy — the perception on the part of customers that a firm does what's best for them, not just what's best for the firm's own bottom line — is...