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• Report Three Trends Shape Digital Services Engagements

  Snapshot Of Three Trends In Forrester's Business Technographics 2017 Services Survey

  February 9, 2018 | Amanda LeClair

  As enterprises strive to transform their organizations with digital technologies, the consulting and system integration marketplace is transforming as well. For this report, we take a look at three...

• Report Portfolio Evaluation Is The Key To Migrating Applications To The Cloud

  March 25, 2016 | Bill Martorelli

  Cloud services in the enterprise are growing, as customers increasingly want to get out of the data center business. While these services offer flexible new options for CIOs, infrastructure and...

• Report The Future Of Consulting Through 2020

  Digital Is Changing The Operating Model, Services, And Strategies Of Consulting Firms

  February 11, 2016 | Marc Cecere

  In a changing digital world defined by increasing customer empowerment, reusable assets, and software-as-a-service (SaaS), consulting will significantly change over the next five years. These...

• Report Meet The Multisourcing Challenge

  Redesign Your Service Integration And Management (SIAM) Capabilities To Deliver Innovation For Customers

  August 17, 2015 | Wolfgang Benkel, Eveline Oehrlich

  Multisourcing is a reality, but most firms still struggle with service integration and management (SIAM) in multisourced environments. Infrastructure and operations (I&O) teams and their partners...

• Report Salesforce Is Bidding To Be Your Strategic Customer Platform; Should You Accept?

  Salesforce's Reach Toward $20 Billion Will Force CIOs To Decide How Much Salesforce Is Too Much

  April 10, 2015 | Andrew Bartels, Paul D. Hamerman, Liz Herbert

  As Salesforce seeks to achieve its goal of being the first cloud vendor with $10 billion in revenues and its aspiration to reach $20 billion, understanding its strategy for achieving those targets...

• Report US Commerce Platform Technology And Services Forecast, 2014 To 2019

  US Commerce Technology Spending Will Nearly Double To $2.1 Billion By 2019

  February 5, 2015 | Peter Sheldon, Michael Yamnitsky

  We forecast that the market for commerce technology will almost double from $1.2 billion in 2014 to $2.1 billion by the end of the decade in the US alone. Spend by eBusiness groups on associated...

• Report Forrester Research Commerce Platform Technology Forecast, 2014 To 2019 (US)

  ForecastView Spreadsheet

  December 29, 2014 | Michael Yamnitsky

  This forecast, made exclusively available to Forrester's Business Technology ForecastView clients, sizes and forecasts spending on commerce platform technology by US enterprises companies. We...

• Report North American Global Infrastructure Outsourcing Market Overview

  Infrastructure Outsourcers Adapt To The BT Agenda

  December 9, 2014 | Bill Martorelli

  As enterprises continue to pursue the BT agenda, various sourcing options continue to be critical to your mission. The 10-year outsourcing contract has largely disappeared, but what has emerged in...

• Report Brief: Three Digital Leadership Plays Challenge CIOs To Drive Change In Tech Management

  The US Digital Services Playbook Series

  October 14, 2014 | Nigel Fenwick, Jennifer Belissent, PhD

  In August, the White House announced the creation of the US Digital Service and concurrently released a US Digital Services Playbook. This playbook, which spans the fields of customer experience,...

• Report Consider Colocation As A Key To Your Holistic Data Center Strategy

  Evolved Options Can Help Optimize Your Technology Ecosystem

  July 25, 2014 | Sophia I. Vargas

  As your business depends more on technology services for daily operations and customer engagement platforms, data center capacity demands will continue to increase. You now face a more urgent task...

• Report Master Multimodel Services Sourcing For Improved Business Outcomes

  July 21, 2014 | Bill Martorelli

  In the age of the customer, enterprises cannot simply follow the same old outsourcing template and expect success. This is particularly true when it comes to the selection, governance, and...

• Report Brief: Samsung Knox 2.0 Chases The Secure Mobile Market

  But Do Customers Need Another Vertical Enterprise Device Platform?

  April 9, 2014 | Henning Dransfeld, Christian Kane, Ted Schadler

  The relaunch of Samsung Knox 2.0 was widely talked about at this year's Mobile World Congress in Barcelona. Customers and partners voiced mixed views on the market potential and the impact Knox...

• Report Data Sharing Transforms Public Procurement

  Open Data Enables Adaptive Intelligence And Process Transformation

  March 24, 2014 | Jennifer Belissent, PhD

  Historically, information asymmetries plagued the buying process. Buyers didn't know the true value of goods or services and often just accepted a price as given. In the age of the customer, price...

• Report Quick Take: The Rimini Street Ruling Has Serious Implications For Oracle Customers

  Partial Summary Judgment Means That Outsourced Hosting And Customization May Breach Many Software License Agreements

  February 26, 2014 | Duncan Jones

  This report explains why the Nevada District Court's recent decision on some of the issues in the four-year-old Oracle versus Rimini Street case has significant implications for sourcing...

• Report Best Practices For Engaging Data Service Providers

  Forrester's Q3 2013 Data Management Services Survey Shows A Complex Landscape

  February 6, 2014 | Gene Leganza, Charles Green

  As organizations prioritize the use of internal and external data, Forrester is seeing a surge of interest in improving data capabilities. But expanding or accelerating data capabilities requires a...

• Report Quick Take: Net? Yes. Neutrality? No.

  We Answer Three Key Questions To Help Clarify The Arguments And The Relevance Of Net Neutrality

  January 17, 2014 | Henry Dewing

  The positions in intense debate surrounding Net neutrality can't simply be summed up as "standing up for users' rights" or "asserting a carrier's right to profit." Verizon filed a petition to...

• Report Use Services Benchmarks To Improve Outsourcing Relationships

  December 27, 2013 | Wolfgang Benkel

  Services outsourcing contracts are snapshots of outsourcing relationships, ones which reflect the desired relationship when the contract is signed. But life goes on, and services relationships...

• Report What Does It Take To Win With Executive Buyers?

  The Early Bird Catches The Worm

  December 12, 2013 | Norbert Kriebel

  Your buyers have changed; catch up! There are some things you should know about your buyers if you expect to get any money out of their wallets. If you are a sales, marketing, product, or other...

• Report Applications Outsourcing Pricing Models: Beyond The Managed Outcome Engagement

  Pricing And Packaging Models Are Shifting — Slowly

  December 5, 2013 | Bill Martorelli

  With IT investment focus shifting rapidly toward enabling front-office business results, interest in alternative pricing models for applications outsourcing engagements is on the rise. Though...

• Report Increasing The Value Of Contingent Staffing MSPs

  October 23, 2013 | Christine Ferrusi Ross

  Contingent staffing and managed service providers (MSPs) represent a significant spend for most large firms. One large Midwestern client of Forrester noted recently that it employs two contingent...

• Report Best Practices For Continuous Improvement In Outsourcing

  October 11, 2013 | Wolfgang Benkel

  Many outsourcing relationships don't evolve much because they are lacking continuous improvement (CI), one of the important elements in outsourcing contracts. IT organizations want to keep their...

• Report Navigating The Dynamic Telecoms And Mobility Services Landscape

  September 30, 2013 | Brownlee Thomas, Ph.D.

  The enterprise telecommunications and mobility (T&M) services landscape is complex and can be confusing for sourcing and vendor management executives. It also is highly dynamic, evolving quickly as...

• Report The Expectation Gap Increases Between Business And IT Leaders

  Sourcing Managers Need To Moderate A Dialogue About Network And Communication Technologies

  July 23, 2013 | Dan Bieler, Henning Dransfeld

  Forrester survey data indicates gaps in opinion about network infrastructure aspects between business and IT leaders. There is a clear risk that IT will purchase network and collaboration assets...

• Report Prepare Your Services Sourcing For Future Success

  June 26, 2013 | Wolfgang Benkel

  The way you source IT services is undergoing a revolution. The fundamental business requirements related to globalization — constant cost pressure paired with uncertain future market conditions —...

• Report Evaluate Telecom Service Providers Using A Standard Methodology

  June 20, 2013 | Brownlee Thomas, Ph.D.

  Among the top challenges of Forrester clients responsible for telecoms and mobility (T&M) sourcing and vendor management (SVM) face: a) lower than expected cost savings from key suppliers, b) poor...