Search Results

• Report Security Strength And Ease Benchmark: US Most-Visited Federal Government Websites, 2017

  September 14, 2017 | Andras Cser, Rick Parrish, Alexander Spiliotes

  Only 33% of federal customers are confident that the government keeps their personal information secure, and almost 50% rate federal website ease of use as neutral or poor. In this report for S&R...

• Report The Okta IPO And The IDaaS Opportunity

  ForecastView Document

  August 10, 2017 | Jennifer Adams, Merritt Maxim, Andras Cser

  Identity-as-a-service (IDaaS) vendor Okta recently moved into the spotlight with a successful IPO that raised $187 million of equity capital. The IPO filings gave investors and industry observers...

• Report Security Strength And Ease Benchmark: US Online Retailers 2017

  Retailers' Customer Website Security Practices Need To Improve

  June 15, 2017 | Andras Cser, Alexander Spiliotes, Merritt Maxim

  According to Forrester Data Online Retail Forecast, 2016 to 2021 (US), online retail sales have grown 15% year-over-year since 2015. As retailers expand their digital offerings and work to attract...

• Report Security Strength And Ease Benchmark: US Online Retail Banking 2017

  February 14, 2017 | Andras Cser, Merritt Maxim

  In a race to meet customer acquisition and retention targets while reducing account takeover (ATO) fraud, financial services firms have strived to ensure that their sites are both secure and easy...

• Workshop DIGITAL TRANSFORMATION 2016

  Forum For Technology Management And Digital Business Leaders #FORRDigital

  May 10, 2016 | Orlando, FL | Michael Facemire, Andy Hoar, Cliff Condon

  Your customers, your products, your business operations, and your competitors are fundamentally digital. Both business leaders and technology innovators must transform to a thoroughly digital...

• Report Brief: Five Ways To Help Federal S&R Pros Boost Customer Experience

  January 7, 2016 | Andras Cser, Rick Parrish, Allegra Burnette

  In response to a spate of devastating breaches, federal agencies plan to implement security enhancements like multifactor authentication. However, federal agencies are also dealing with a history...

• Report Five Ways For Federal Agencies To Improve The User Experience And Digital Security

  October 1, 2015 | Rick Parrish, Allegra Burnette, Andras Cser

  Customers neither like nor trust federal digital customer experience (CX), and the situation is about to get worse. In response to recent high-profile hacks, federal agencies are set to implement...

• Report Quick Take: 12 Lessons For Security & Risk Pros From The US OPM Breach

  June 8, 2015 | Rick Holland, Andras Cser, Ed Ferrara

  On June 4, the United States Office of Personnel Management (OPM) disclosed a cybersecurity incident affecting at least 4 million individuals, whose personally identifiable information (PII) may...

• Report Prioritize Tokenization To Secure The Payment Chain

  EMV Is Not A Panacea For Card Payment Vulnerabilities

  April 27, 2015 | Andras Cser, Ed Ferrara, John Kindervag

  Is the credit card as US consumers know it dead? With the recent massive credit card data breaches at retailers such as Target and Home Depot, the payment industry is ripe for change. In this...

• Workshop Forrester's Forum For Technology Leaders

  Lead Your Customer-Obsessed Technology Agenda

  April 27, 2015 | Orlando, FL | Sharyn Leaver, Michael Facemire, Paul D. Hamerman

  To win in the age of the customer, technology leaders must focus on fostering a culture of collaboration between your technology team and the rest of the organization and embracing key technologies...

• Report Brief: Washington Is Finally Jumping On The Government ID Bandwagon

  Governmentwide Single Sign-On Would Usher In A Customer Experience Revolution

  October 27, 2014 | Andras Cser, Rick Parrish, Fatemeh Khatibloo

  Although identity federation and trusted identity providers (IdPs) such as Experian, ID.me, PayPal, and Verizon Universal Identity Services (UIS) have been around for a long time, they have yet to...

• Report An S&R Pro's Guide To Security To, In, And From The Cloud

  Embrace Cloud As Part Of The Shift To Business Technology

  December 31, 2013 | Andras Cser, Stephanie Balaouras

  As organizations rapidly adopt cloud-based infrastructure, platform, and application services, cloud security continues to be a major concern. Now, security and risk professionals need to provide a...

• Report Market Overview: Employee And Customer Authentication Solutions In 2013, Part 1 Of 2

  Seven Major Trends Every Security Pro Needs To Understand, Including Attempts To "Kill The Password"

  December 30, 2013 | Eve Maler, Andras Cser

  It's a critical time in user authentication — and a confusing one. Passwords and traditional out-of-wallet questions are go-to security measures, but are weakening by the day. At the same time,...

• Report Security's Cloud Revolution Is Upon Us

  Understanding Information Security Amid Major Cloud Disruption

  August 2, 2013 | Ed Ferrara, Andras Cser

  A perceived lack of security has been one of the more prominent reasons organizations cite for not adopting cloud services. However, this attitude is changing rapidly as cloud service providers...

• Report Mobile Authentication: Is This My App? Is This My User?

  Strategy Deep Dive: The Mobile Security And Operations Playbook

  December 5, 2012 | Andras Cser, Chenxi Wang

  Mobile devices are everywhere: at work, in the hands of your customers, and with employees. Security and risk (S&R) professionals need to provide users with secure and seamless mobile access to...

• Webinar Hi, This Is Your Fraudster Calling! The 10 Commandments Of Telephone Fraud Management

  March 30, 2012 | Andras Cser

  While many companies successfully manage fraud on web and mobile channels, often they fall behind on the phone channel: Fraudsters can easily enroll in online account access, take over accounts,...

• Report Identity And Access Management: 2012 Budget And Planning Guide

  A Review Of Budgets, Spending Intentions, Technology Adoption, And Key Trends

  December 15, 2011 | Andras Cser, Eve Maler

  To help Forrester clients with their identity and access management (IAM) strategy for 2011, Forrester predicted four significant trends. So how'd we do? We got two right and two half right....

• Report Case Study: Online Retailer Uses New Fraud Detection Systems To Cut Fraud Loss Rates

  August 5, 2011 | Andras Cser

  A North American online retailer found that fraud losses ate at profits and affected the customer experience. The retailer's manual fraud management processes could not scale with the volume of its...

• Report Your Data Protection Strategy Will Fail Without Strong Identity Context

  Protecting Information Consistently With Identity Context (PICWIC) Is A Must

  June 27, 2011 | Andras Cser

  According to Forrester survey data, "trusted" insiders and business partners, intentionally or unintentionally, are responsible for 43% of security breaches. The recent WikiLeaks breach illustrates...

• Report Enterprise Single Sign-On: The Fast Lane To Identity And Access Management

  November 9, 2010 | Andras Cser

  Desktop or enterprise single sign-on (E-SSO) is a relatively easy way to provide end user convenience and to get started in identity and access management (IAM). The end user benefits of E-SSO are...

• Report Case Study: Improving Healthcare IT With Streamlined Access To Clinical Applications

  How One Healthcare Provider Improved The End User Experience Of 1,500 Physicians

  October 6, 2010 | Andras Cser

  In today's healthcare environment, physicians must access a wide array of IT applications to provide quality patient care. Because of the growing number of both on-premises and SaaS-based...

• Report Case Study: A Leading Global Financial Institution Steps Up Its Campaign Against Fraud With Device Identification

  August 27, 2010 | Andras Cser

  When a global financial institution saw a large uptick in fraud in its commercial banking, it realized that transaction monitoring alone was insufficient. The bank needed to do more, but it was...

• Report State Of Federation, Q2 2010

  Software-As-A-Service Adoption Drives Federated Access; Provisioning Still Lags

  June 18, 2010 | Andras Cser

  The wait is over. According to Forrester's recent security survey, adoption of identity federation jumped from less than 5% two years ago to more than 12% in 2009. Why? Because...

• Report Case Study On Fraud Management: An eRetailer Reduces Order Reviews By 83%

  April 9, 2010 | Andras Cser

  For online retailers, the cost of fraud is more than just lost revenue — detecting and preventing fraud can slow order fulfillment, harm brand images, and increase the number of fraud analysts...

• Report Case Study: A North American Energy Company Presents The Carrot, Not The Stick, Of PIM

  March 11, 2010 | Andras Cser

  A North American energy company recently faced a serious challenge — it could not successfully pass Federal Energy Regulatory Commission (FERC)/North American Electric Reliability Corporation...