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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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A Great Customer Service Experience Story Shared Via LinkedIn
January 24, 2020
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The Maze And Obstacle Course To Reach A Human Representative
January 24, 2020
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Report Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation
January 24, 2020 | Karine Cardona-SmitsWhen customer service is delivered by human employees, it boosts loyalty, enriches the firm's understanding of customer needs, and can even present cross-sell and upsell opportunities. But many...