Search Results

• Report Capitalize On SaaS CRM Solutions With Better Governance

  Organization: The CRM Playbook

  March 12, 2021 | Kate Leggett

  Firms increasingly adopt software-as-a-service (SaaS) CRM solutions, but few have adapted their governance processes and policies to get maximum value from those solutions. The move to the cloud...

• Report Adoption Profile: Containers In Europe, Q1 2021

  Traverse The Container Terrain To Conquer Application Modernization

  February 11, 2021 | Lauren Nelson, Paul Miller

  Software containers continue to improve European enterprise infrastructure efficiency, software development, and cloud-native project and strategic functionality — especially amid the global...

• Report Quantifying The Business Value Of SaaS DOP Investments

  Business Case: The Digital Operations Platforms Playbook

  December 30, 2020 | Liz Herbert, Adam Schlegel

  As firms look to replace old legacy enterprise resource planning (ERP) solutions with modern digital operations platforms (DOPs) to drive business agility and customer outcomes, they're...

• Report Cloud Powers The Adaptive Enterprise

  Vision: The Cloud Computing Playbook

  November 30, 2020 | Dave Bartoletti

  Cloud is no longer tactical but rather a strategic enabler of connected platform economies. Infrastructure and operations (I&O) leaders must orchestrate cloud ecosystems that link employees,...

• Report Content Services Are Foundational For Employee And Customer Experiences: Look Ahead To 2025

  Vision: The Enterprise Content Management Playbook

  July 13, 2020 | Cheryl McKinnon

  Content services and modern content platforms dominate the enterprise content management (ECM) conversation. New vendors as well as veterans with next-generation architectures are winning deals...

• Report Setting The Technology Foundation For Your Enterprise Collaboration Strategy

  Tools And Technology: The Enterprise Collaboration Playbook

  July 10, 2020 | Art Schoeller

  Many organizations are making a fundamental bet on enterprise collaboration (EC) to link the various roles in the customer experience ecosystem and make worker effectiveness and engagement into a...

• Report Adoption Profile: Hosted Private Cloud In North America, Q3 2020

  Hosted Private Cloud Providers Shift Their Focus To Hyperscaler Innovations And Managed Services

  July 6, 2020 | Bill Martorelli

  While it may seem a sideshow to an IT industry obsessed with public cloud services, hosted private cloud nevertheless holds a unique position in serving multiple scenarios and users. Hosted private...

• Report The Cloud CX Value Map

  Use The CX Value Map To Measure Cloud Success Across Your Organization

  June 3, 2020 | Dave Bartoletti, Will McKeon-White

  As enterprises expand their cloud usage, infrastructure and operations (I&O) professionals are increasingly cloud intermediaries and must become better "vendors" of services for their internal...

• Report Adoption Profile: Hosted Private Cloud In Europe, Q2 2020

  Local Providers Target Dedicated Infrastructure, Unique Scenarios, And Services

  May 29, 2020 | Paul Miller, Bill Martorelli

  Adoption of hosted private cloud continues to grow; it combines the expertise of a cloud service provider with the workload isolation of a private cloud. While some balk at its shortcomings...

• Report Adoption Profile: Public Cloud In Europe, Q2 2020

  European Public Cloud Innovation Continues

  May 29, 2020 | Paul Miller

  Every enterprise in Europe is continually evolving its cloud strategy — or should be. In 2020, European infrastructure and operations (I&O) pros are tasked with critiquing the cost efficiency and...

• Report Adoption Profile: Public Cloud In North America, Q2 2020

  May 27, 2020 | Dave Bartoletti

  Public cloud continues to be an essential business platform for rapid innovation, scalable infrastructure, and customer-driven technology modernization. After more than a decade, public cloud is a...

• Report Accelerate Microservices Adoption Via Better Developer-Architect Collaboration

  Developers Say That They Benefit From Architecture Done Well

  April 15, 2020 | Randy Heffner

  Microservices show great promise for fostering business agility. The biggest challenge is skills, specifically those related to scaling microservice delivery across teams of mainstream developers....

• Report Microservice Application Platforms Need A New Type Of Reference Architecture

  The Unique Needs Of Each Business Domain Call For Custom Cloud-Native Application Platforms

  March 6, 2020 | Randy Heffner

  In these early days for microservices, it's clear that they face a long road to maturity: Only 13% of microservices users say they have production-proven platforms. Enterprises need microservice...

• Report Plan Your Microservice Application Platforms Using A New Structure For A New Era

  Java Is A Useful Point Of Contrast For Future Cloud-Native Application Platforms

  February 11, 2020 | Randy Heffner

  While enterprise developers increasingly adopt microservices, maturity will be a long time in coming. For mainstream developers to build high-end solutions with microservices, enterprises need...

• Report Take The Wheel: Build Your Cloud Roadmap Now

  Roadmap: The Cloud Computing Playbook

  January 30, 2020 | Dave Bartoletti, Lauren Nelson

  Your customers demand more cloud-enabled experiences. Your business leaders want the latest cloud applications; your developers want new cloud-native tools to deliver software faster; and your tech...

• Report Future-Proof Your Digital Business With Zero Trust Security

  October 4, 2019 | Jeff Pollard

  As CIOs develop hybrid cloud strategies to help their organization become fast, flexible, and innovative, it's the perfect time to migrate to a Zero Trust security architecture. Security and risk...

• Report Research Overview: Vendor Management For Customer-Obsessed Enterprises

  An SVM Leader's Guide To Research About What Matters To Their Firm's Customers

  October 1, 2019 | Duncan Jones

  Technology suppliers are increasingly central to firms' innovation and differentiation, which means that vendor management offices (VMOs) need to change. This report provides an overview of a range...

• Report The Future Of VDI Is Cloud

  Cloud-Based Virtualization Will Surpass On-Premises VDI To Improve Scalability And Manageability

  July 31, 2019 | Andrew Hewitt, David Johnson

  Seeking to arm employees with the technology they need to drive business growth, enterprises have invested in digital workspace technologies like virtual desktop infrastructure (VDI), but change is...

• Report Adoption Profile: Hosted Private Cloud In North America, Q2 2019

  HPC Providers Shift Focus To Managed Services As Public Cloud Continues To Absorb More Of Their Market

  July 3, 2019 | Lauren Nelson

  While not the shiniest toy on the shelf, hosted private cloud (HPC) holds a unique position in serving multiple scenarios and users. HPC bridges the public and private cloud spaces — combining the...

• Report Adoption Profile: Public Cloud In North America, Q3 2019

  July 1, 2019 | Lauren Nelson

  Public cloud continues to be a go-to platform for innovation, for offloading, and for accelerating business change. After a decade, public cloud is a stable force, but infrastructure and operations...

• Report Adoption Profile: Hosted Private Cloud In Europe, Q2 2019

  Local Providers Target Dedicated Infrastructure, Unique Scenarios, And Services

  May 7, 2019 | Lauren Nelson, Paul Miller

  Adoption of hosted private cloud (HPC) continues to grow, despite criticism. HPC combines the expertise of a cloud service provider with the isolation of a private cloud. While some balk at its...

• Report Adoption Profile: Private Cloud In North America, Q2 2019

  Open Source Is Everywhere, And Private Cloud Redefines Itself

  April 29, 2019 | Lauren Nelson

  Contrary to popular belief, private cloud is here to stay. And as enterprises align their cloud strategies to business objectives, they're redefining it. Many enterprises face a stark reality:...