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• Report Rethink Metrics To Gain DX Traction

  Performance Management: The Digital Experience Delivery Playbook

  January 4, 2021 | Joe Cicman, Caleb Ewald

  Traditional, centralized application development and delivery (AD&D) teams often measure only two things: time and budget. Without the right metrics, AD&D doesn't have clarity about digital...

• Report Quantifying The Business Value Of SaaS DOP Investments

  Business Case: The Digital Operations Platforms Playbook

  December 30, 2020 | Liz Herbert, Adam Schlegel

  As firms look to replace old legacy enterprise resource planning (ERP) solutions with modern digital operations platforms (DOPs) to drive business agility and customer outcomes, they're...

• Report IoT Transforms Supply Chain Management

  Assess Opportunities To Enhance Your Supply Chain Processes Using IoT Solutions

  December 11, 2020 | Michele Pelino, Paul Miller

  Across verticals, enterprises use a variety of internet-of-things (IoT)-enabled processes to transform their end-to-end supply chain operations. This report identifies areas where IoT solutions...

• Report Analytics, Cloud, And Intelligent Content Services: Stay Ahead Of The Curve

  Benchmarks: The Enterprise Content Management Playbook

  November 6, 2020 | Cheryl McKinnon

  Benchmarks provide enterprise architecture (EA) professionals and their content management program peers with data to inform their roadmaps. Use this report to gauge how other organizations invest...

• Report Machine Makers And Users Fight For Control Of Machine Data

  Clarify Data Flows Before Investing In Machine-As-A-Service Business Models

  July 7, 2020 | Paul Miller

  Connected machines generate a wealth of data — data that's valuable to machine makers optimizing their machines and to machine users optimizing their businesses. It may also be useful to third...

• Report The Cloud CX Value Map

  Use The CX Value Map To Measure Cloud Success Across Your Organization

  June 3, 2020 | Dave Bartoletti, Will McKeon-White

  As enterprises expand their cloud usage, infrastructure and operations (I&O) professionals are increasingly cloud intermediaries and must become better "vendors" of services for their internal...

• Report Goodbye Desktop Engineering, Hello Digital Experience Architect

  From Patches To Productivity: How Desktop Teams Will Evolve In 2020 To Meet The Needs Of The Modern Workforce

  December 18, 2019 | Andrew Hewitt

  Infrastructure and operations (I&O) professionals increasingly understand the direct link between poor technology experience and employee disengagement, burnout, and attrition. As a result, they're...

• Report How To Budget For Employee-Facing Technology For 2020

  Align Technology Purchases To Business Imperatives For EX Success

  June 10, 2019 | Andrew Hewitt

  Infrastructure and operations (I&O) leaders planning their budgets for 2020 and beyond must purchase technology that enables employees to win, serve, and retain customers. But workforce...

• Report Your Go-To Portfolio Of B2B And B2B2C Insights And Analytics Methods

  Compete And Thrive With A Full Suite Of Analytical Techniques

  May 3, 2019 | Allison Snow

  B2B and B2B2C firms have varying levels of sophistication and investment in analytics — and employ analytics for a variety of use cases. Firms that have concentrated analytics power (talent,...

• Report How To Wake Up From The Nightmare Of Workplace Technology Distraction

  Build A Solid User Experience To Enable A More Focused Workforce

  April 26, 2019 | Andrew Hewitt

  To remain competitive in a world of increasingly connected customers, businesses have turned to the latest digital technologies to improve employees' productivity, collaboration, and connection to...

• Report The Business Case For Security Awareness And Training

  How To Measure Changes In Security Behavior And Culture

  April 11, 2019 | Jinan Budge, Claire O'Malley

  Everyone has long recognized the importance of the human element to cybersecurity, yet we still see staff acting unwisely and inviting threat actors into our networks. It's clear that something...

• Report Monitoring Containerized Microservices? Elevate Your Metrics

  February 25, 2019 | Rich Lane

  As enterprises continue to rapidly adopt containerized microservices, infrastructure and operations (I&O) teams need to address the growing complexities of monitoring these highly dynamic and...

• Report Five Key Trends To Benchmark DevOps Progress

  Benchmarks: The Modern Technology Operations Playbook

  January 31, 2019 | Charles Betz, Will McKeon-White

  To succeed in the digital age, infrastructure and operations (I&O) professionals must keep abreast of market trends and benchmark across many facets of their business and technology practices. This...