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• Report The Forrester New Wave™: SaaS Marketplaces, Q2 2020

  The Eight Providers That Matter Most And How They Stack Up

  June 11, 2020 | Liz Herbert

  In Forrester's evaluation of the emerging market for software-as-a-service (SaaS) marketplaces, we identified the eight most significant providers in the category — Adobe, ADP, Alibaba, Amazon Web...

• Report The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020

  The 13 Providers That Matter Most And How They Stack Up

  April 13, 2020 | Kate Leggett

  In Forrester's evaluation of the emerging market for digital-first customer service, we identified the 13 most significant providers — [24]7.ai, Astute, Comm100, Conversocial, eGain, Glia,...

• Report The Forrester New Wave™: Function-As-A-Service Platforms, Q1 2020

  The Nine Providers That Matter Most And How They Stack Up

  February 27, 2020 | Jeffrey Hammond

  In Forrester's evaluation of the emerging market for function-as-a-service (FaaS), we identified the nine most significant providers in the category — Alibaba, Amazon, Cloudflare, Google, IBM,...

• Report The Forrester New Wave™: Computer Vision Platforms, Q4 2019

  The 11 Providers That Matter Most And How They Stack Up

  November 26, 2019 | Kjell Carlsson, PhD

  In Forrester's evaluation of the emerging market for computer vision platforms, we identified the 11 most significant providers in the category — Amazon Web Services, Chooch AI, Clarifai,...

• Report The Forrester New Wave™: Workday Implementation Partners, Q3 2019

  The Nine Providers That Matter Most And How They Stack Up

  August 28, 2019 | Liz Herbert

  In Forrester's evaluation of the emerging market for Workday implementation partners, we identified the nine most significant providers — Accenture, Alight Solutions, Collaborative Solutions,...

• Report The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019

  The 14 Providers That Matter Most And How They Stack Up

  June 11, 2019 | Ian Jacobs

  In Forrester's evaluation of the emerging market for conversational AI for customer service, we identified the 14 most significant providers in the category — [24]7.ai, Aivo, Avaamo, Cognigy,...

• Report The Forrester New Wave™: Automation-Focused Machine Learning Solutions, Q2 2019

  The Nine Providers That Matter Most And How They Stack Up

  May 28, 2019 | Kjell Carlsson, PhD, Mike Gualtieri

  In Forrester's evaluation of the emerging market for automation-focused machine learning (AutoML) solutions, we identified the nine most significant providers in the category — Aible, Bell...