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The Enterprise Collaboration Playbook For 2021
Gain A Competitive Advantage Through Enterprise Collaboration
Many collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration (EC) strategy engages employees and connects the...
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Report Now Tech: Knowledge Management Solutions For Customer Service, Q3 2020
Forrester's Overview Of 22 Knowledge Management Providers
July 23, 2020 | Kate LeggettYou can use knowledge management (KM) solutions to empower customers and front-office workers with curated answers to common questions, drive customer satisfaction, and create lasting customer...
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Report Now Tech: Intranet Platforms, Q1 2020
Forrester's Overview Of 21 Intranet Platform Providers
February 19, 2020 | Cheryl McKinnonYou can use intranet platforms to provide targeted and timely internal communications, curate content and make it more findable, and facilitate idea exchange and the harnessing of insights for...
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