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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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November 5, 2019
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Report The Forrester Wave™: Strategic Portfolio Management For Agile Organizations, Q4 2019
The Eight Providers That Matter Most And How They Stack Up
November 5, 2019 | Margo VisitacionIn our 22-criterion evaluation of strategic portfolio management (SPM) providers for Agile organizations, we identified the eight most significant ones — Aha! Labs, Atlassian, Broadcom, CollabNet...
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Report The Forrester Wave™: Enterprise Service Management, Q4 2019
The 15 Providers That Matter Most And How They Stack Up
In our 23-criterion evaluation of enterprise service management (ESM) providers, we identified the 15 most significant ones — Atlassian, Axios, BMC Software, Broadcom, Cherwell Software, EasyVista,...
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Report The Forrester Wave™: Customer Service Solutions, Q2 2019
The 12 Providers That Matter Most And How They Stack Up
June 18, 2019 | Kate LeggettIn our 33-criterion evaluation of customer service solution providers, we identified the 12 most significant ones — Appian, bpm'online, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP,...
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- Kate Leggett (4)
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