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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Now Tech: Cloud Cost Management And Optimization, Q4 2020

    Forrester's Overview Of 18 CCMO Providers
    November 10, 2020 | Tracy Woo

    You can use cloud cost management and optimization (CCMO) offerings to visualize your cloud costs, optimize resource usage, and better budget and forecast future spend. But to realize these...

  • Report Now Tech: Third-Party Risk Management Technology, Q3 2020

    Forrester's Overview Of 23 Third-Party Risk Management Providers
    August 5, 2020 | Alla Valente

    You can use third-party risk management (TPRM) technology to catalog, classify, and track all third-party relationships, mitigate risks across all states of the third-party lifecycle, and protect...

  • Report Now Tech: Knowledge Management Solutions For Customer Service, Q3 2020

    Forrester's Overview Of 22 Knowledge Management Providers
    July 23, 2020 | Kate Leggett

    You can use knowledge management (KM) solutions to empower customers and front-office workers with curated answers to common questions, drive customer satisfaction, and create lasting customer...

  • Report Now Tech: Supplier Risk And Performance Management (SRPM), Q2 2020

    Forrester's Overview Of 23 SRPM Providers
    June 29, 2020 | Duncan Jones

    Sourcing professionals use SRPM to ensure ethical, sustainable sourcing, accelerate innovation via streamlined risk-tolerant sourcing, and raise value by improving supplier experience and rewarding...

  • Report Now Tech: Collaborative Work Management Tools, Q2 2020

    Forrester's Overview Of 25 Collaborative Work Management Providers
    May 7, 2020 | Margo Visitacion

    Application development and delivery (AD&D) professionals use collaborative work management (CWM) to empower employees to deliver successful outcomes, increase agility while maintaining...

  • Report Now Tech: SaaS Marketplaces, Q2 2020

    Forrester's Overview Of 12 SaaS Marketplace Providers
    May 5, 2020 | Liz Herbert

    You can use software-as-a-service (SaaS) marketplaces to streamline SaaS buying, simplify contracting and vendor management, and reduce risk by doing pre-vetting of solutions. But to realize these...

  • Report Now Tech: Value Stream Management Tools, Q2 2020

    Forrester's Overview Of 19 Value Stream Management Tool Providers
    April 29, 2020 | Christopher Condo

    Enterprise software organizations use value stream management (VSM) tools to identify waste in delivery processes, create integrated toolchains, and tie value delivered directly back to business...

  • Report Now Tech: Enterprise Architecture Management Suites, Q1 2020

    Forrester's Overview of 27 Enterprise Architecture Management Suites Providers
    January 13, 2020 | Gordon Barnett

    You can use enterprise architecture management suites (EAMSes) to get a holistic view of the impacts of business demand, improve the productivity of enterprise architecture (EA) stakeholders, and...

  • Report Now Tech: Governance, Risk, And Compliance Technology, Q4 2019

    Forrester's Overview Of 23 Governance, Risk, And Compliance Providers
    December 13, 2019 | Alla Valente

    You can use governance, risk, and compliance (GRC) technology to protect your customers, business, and brand; proactively respond to emerging risks and evolving regulations; and navigate through...