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  Webinar AI Predictions 2021

  How AI Is Entering New Territory

  November 18, 2020 | Srividya Sridharan, Mike Gualtieri, Brandon Purcell

  Early forays into AI combined with 2020’s new reality for business is catapulting AI competency further and faster. What was once considered impossible is now not only possible, but even...

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  Webinar Automation Predictions 2021

  November 12, 2020 | Craig Le Clair

  2021 automation predictions will be defined by the Great Lockdown of 2020. Remote work, new digital muscles, the need to support remote business, and pandemic constraints will create millions of...

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  Webinar Your Intelligent Automation Psychology And Roadmap Have Been Jolted

  July 1, 2020 | Craig Le Clair

  The latest industry insights from Forrester’s vice president and principal analyst Craig LeClair show the path forward for those looking to lower operating costs and build greater business ...

• Report Your Automation Psychology And Roadmap Just Shifted Gears

  Ease The Pain With A Skills-Based Future-Of-Work Plan

  May 29, 2020 | Craig Le Clair

  Forrester's "The Forrester Tech Tide™: Intelligent Automation, Q1 2020" highlights 19 intelligent automation (IA) technologies and advises on investment priorities. But because of COVID-19, the...

• Report Ten Golden Rules For RPA Success

  Focus On These Key Philosophies For Lasting Automation Value

  May 26, 2020 | Leslie Joseph, Craig Le Clair

  Robotic process automation (RPA) has catalyzed the conversation around enterprise automation. However, not every organization has succeeded at ramping up to stable, scaled automation. RPA comes...

• Report RPA And Test Automation Are More Friends Than Foes

  But You Can't Extend Test Automation Technology To RPA And Vice Versa

  May 15, 2020 | Diego Lo Giudice, Craig Le Clair

  Test automation has evolved for more than 30 years, with peak growth in the past five. The robotic process automation (RPA) market is fewer than 10 years old, with most of its growth in the past...

• Report RPA Inquiry Spotlight, 2020

  Forrester Inquiries Highlight Scale, Security, Governance, And AI Integration Issues

  May 11, 2020 | Craig Le Clair

  The 600 robotic process automation (RPA) inquiries Forrester received in 2019 showed a marked difference from those in 2017. Governance, scale, and RPA's role in more transformative use cases such...

• Report The Forrester Tech Tide™: Intelligent Automation, Q1 2020

  Nineteen Technologies Underpin Intelligent Automation

  January 8, 2020 | Craig Le Clair

  Automation is increasingly critical to every organization's ability to win, serve, and retain its customers. To accelerate their performance in automation, companies are evaluating and adopting a...

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  Webinar Predictions 2020: Automation Strike Teams And Services Rise To Fend Off A Paradox

  November 26, 2019 | Chris Gardner, Craig Le Clair

  In 2020, cubicle jobs will be cannibalized, an automation paradox will rear its ugly head, and automation strike teams will rise. This webinar goes into the specifics of automation in 2020 and how...

• Report Predictions 2020: Automation

  Utilize Strike Teams To Fend Off The Automation Paradox

  October 30, 2019 | Chris Gardner, Craig Le Clair, J. P. Gownder

  Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their...

• Report The Forrester Wave™: Robotic Process Automation, Q4 2019

  The 15 Providers That Matter Most And How They Stack Up

  October 23, 2019 | Craig Le Clair

  In our 25-criterion evaluation of robotic process automation (RPA) providers, we identified the 15 most significant ones — Another Monday, AntWorks, Automation Anywhere, Blue Prism, EdgeVerve,...

• Report The Forrester Wave™: Robotic Process Automation Services, Q4 2019

  The 13 Providers That Matter Most And How They Stack Up

  October 15, 2019 | Leslie Joseph, Craig Le Clair

  In our 22-criterion evaluation of robotic process automation service providers, we identified the 13 most significant global players — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM, EY,...

• Report Attended-Mode RPA: The Differences You Need To Know

  Intelligent Automation Must Include The Front Office

  July 29, 2019 | Craig Le Clair

  Robotic process automation (RPA) has emerged to deliver efficiencies and enhance customer goodwill in contact centers and customer service. Human agents can reduce repetitive, manual tasks and...

• Report The RPA Services Market Will Grow To Reach $12 Billion By 2023

  Despite Growth, Scale Remains Elusive For Enterprises

  July 10, 2019 | Leslie Joseph, Craig Le Clair

  Forrester surveyed the top robotic process automation (RPA) service providers and collected data on their customers, geographic focus, revenue, and the scale of implementations. We used this data...

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  Webinar Get Control Over Your Bots With Forrester’s Automation Framework

  April 3, 2019 | Chris Gardner, Craig Le Clair

  Every organization has automation, and its impact on winning, serving, and retaining customers is unquestionable. However, it can be difficult to align islands of automation and rationalize your...