Search Results

• Report Forrester's Software And SaaS Contract Review Checklist

  Identify And Fix Common Problems In Cloud And On-Premises Software Agreements

  March 4, 2021 | Duncan Jones, Liz Herbert

  Software-as-a-service (SaaS) contracts contain many traps for the unwary. Established software companies haven't fully updated their on-premises contracts to handle the new subscription world....

• Report Debunking Three Services Sourcing Myths

  How To Align Your Sourcing Strategies To The Future Of Services

  December 16, 2020 | Duncan Jones

  The old plan-build-run models of services are giving way to a new services paradigm where transformation is continuous and multidimensional. To derive competitive advantage from it, CIOs need...

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  Webinar Digital Operations Platforms For Distribution Businesses

  Based On The Forrester Wave™

  October 2, 2020 | Liz Herbert, George Lawrie, Duncan Jones

  Digital operations platforms (DOPs) deliver the enterprise functionality needed to deliver new value to stakeholders and to respond to the shifting expectations of both their customers and their...

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  Webinar Trim Tech Costs By Retiring, Replacing, Or Renegotiating Your SaaS App Portfolio

  September 15, 2020 | Duncan Jones, Ted Schadler

  You likely have hundreds of software-as-a-service (SaaS) apps, some critical and some just lying around. You can save money without compromising impact with a careful SaaS discovery, assessment,...

• Report The Forrester Wave™: Supplier Risk And Performance Management Platforms, Q3 2020

  The 10 Providers That Matter Most And How They Stack Up

  July 28, 2020 | Duncan Jones

  In our 24-criterion evaluation of supplier risk and performance management (SRPM) providers, we identified the 10 most significant ones — Aravo Solutions, Avetta, Coupa Software, GEP, HICX...

• Report Create A Modern Software Strategy With AI-Driven Platforms And Their Ecosystems

  Vision: The Digital Operations Platforms Playbook

  July 23, 2020 | Liz Herbert, Duncan Jones, George Lawrie

  Application development and delivery (AD&D) executives struggle to achieve speed and innovation while managing cost and risk. We recommend a "Goldilocks" approach to business applications strategy...

• Report Tech Budget Outlooks For France, Germany, And The UK In A COVID-19 Recession

  A Best Case Of A 5% To 7% Drop In Tech Spending In 2020 And An Alternative With Declines Of 8% To 9% In 2020 And No Growth In 2021

  July 22, 2020 | Andrew Bartels, Dan Bieler, Jennifer Belissent, PhD

  Europe's major economies of France, Germany, and the UK had been struggling coming into 2020, though with some signs of improvement. The COVID-19 virus and public health policies to contain its...

• Report On-Premises ERP: Should You Love It Or List It?

  Roadmap: The Digital Operations Platforms Playbook

  July 17, 2020 | Duncan Jones

  Application development and delivery (AD&D) professionals face an urgent dilemma: whether to replace aging, on-premises business applications or retain them for a few more years. Digital...

• Report Now Tech: Supplier Risk And Performance Management (SRPM), Q2 2020

  Forrester's Overview Of 23 SRPM Providers

  June 29, 2020 | Duncan Jones

  Sourcing professionals use SRPM to ensure ethical, sustainable sourcing, accelerate innovation via streamlined risk-tolerant sourcing, and raise value by improving supplier experience and rewarding...

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  Webinar Four Ways To Modernize Your Core Business Applications

  May 26, 2020 | Duncan Jones

  Are your legacy on-premises enterprise resource planning (ERP) suites preventing you from delivering excellent, innovative digital operations? Then you probably need to replace them with modern,...

• Report Supplier Value Management Software Supports Suppliers As Business Partners

  Our New Label For Buy-Side Apps Emphasizes Collaboration, Performance, Innovation, And Risk Management

  May 7, 2020 | Andrew Bartels, Duncan Jones

  Companies need software applications to manage their sourcing, contracting, purchasing, invoicing, and supplier management processes. To date, there has not been a standard label for these software...

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  Webinar The Future Of SAP I: Key Directions And What It Means For SAP Customers

  April 23, 2020 | Liz Herbert, Bobby Cameron, Andrew Bartels

  This is the first of a two-part series on the future of SAP and what it means for customers. The vast majority of Forrester clients use SAP — with some running it for specific functions...

• Blog Food Retailers’ Inadequate Crisis Response Highlights The Contrast Between Modern And Outdated Business Applications

  April 14, 2020 | Duncan Jones

  I spoke recently with the head of strategy and architecture of a large distributor of industrial products about his company’s implementation of Oracle Supply Chain Management (SCM) Cloud and how...

• Report Co-Innovate With Agile Development Service Providers To Deliver Better Software Faster

  Lessons Learned From "The Forrester Wave™: Midsize Agile Software Development Service Providers, Q2 2019"

  February 25, 2020 | Duncan Jones

  Application development and delivery (AD&D) leaders use custom software development service providers to achieve faster time-to-market, increase business agility, and get hard-to-find help creating...

• Blog SAP Makes The Right Decision By Extending Support For Business Suite 7

  February 4, 2020 | Duncan Jones

  SAP today announced that it will continue to support customers on Business Suite 7 until 2030. This won’t surprise many people, because the 2025 deadline was unrealistic given how slowly SAP’s...

• Report The Forrester Wave™: eProcurement Platforms, Q4 2019

  The 12 Providers That Matter Most And How They Stack Up

  December 10, 2019 | Duncan Jones

  In our 31-criterion evaluation of eProcurement platform providers, we identified the 12 most significant ones — Basware, Coupa, GEP, Infor, Ivalua, JAGGAER, Oracle, SAP, Synertrade, Tradeshift,...

• Report Now Tech: eProcurement, Q4 2019

  Forrester's Overview Of 26 eProcurement Providers

  October 21, 2019 | Duncan Jones

  You can use eProcurement platforms to enable employees to buy products and services quickly and safely and increase compliance with sourcing strategies by guiding users to preferred suppliers. To...

• Report Research Overview: Vendor Management For Customer-Obsessed Enterprises

  An SVM Leader's Guide To Research About What Matters To Their Firm's Customers

  October 1, 2019 | Duncan Jones

  Technology suppliers are increasingly central to firms' innovation and differentiation, which means that vendor management offices (VMOs) need to change. This report provides an overview of a range...

• Report Redesign SaaS Pricing To Win, Retain, And Upsell Customers

  Measure Customers' Size And Complexity To Better Align Pricing With Business Value

  October 1, 2019 | Duncan Jones

  Good pricing models help software-as-a-service (SaaS) providers win more deals, improve renewal rates, and increase upselling. This report shows application development and delivery (AD&D) pros why...

• Blog Hotel Chains Demonstrate Common B2B eCommerce Website Blunders

  July 30, 2019 | Duncan Jones

  I visited Forrester’s headquarters in Cambridge, Mass. last week and faced the difficult task of finding hotel accommodation. High demand had obviously forced prices up, so my usual preferred...

• Report Build The Business Case For Fast, Connected Technology

  Business Case: The IT Transformation Playbook

  July 26, 2019 | Duncan Jones, J. P. Gownder

  CIOs must pursue technology-driven innovation to win, serve, and retain customers. But would-be innovators are often stymied by outdated, accounting-driven notions of how to construct a business...

• Report The Forrester Wave™: Midsize Agile Software Development Service Providers, Q2 2019

  The 13 Providers That Matter Most And How They Stack Up

  May 29, 2019 | Duncan Jones, Christopher Condo

  In our 22-criterion evaluation of midsize Agile development service providers, we identified the 13 most significant ones — 3Pillar Global, Brillio, Cybage, EPAM Systems, Exadel, Grid Dynamics, HCL...

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  Webinar Forrester’s Vision For The Future Of Business Applications

  May 22, 2019 | Duncan Jones, Liz Herbert, George Lawrie

  This webinar helps application development and delivery leaders set a vision for their future business applications landscape. We explain why and how smart, modern, flexible, and...

• Blog AI-Driven Platforms Will Move Business Applications Beyond The ERP Era

  April 4, 2019 | Duncan Jones

  https://go.forrester.com/wp-content/uploads/2019/04/DJ_Video-Bar.mp4 Forrester’s vision for the future of business applications is that modern specialist SaaS platforms will replace on-premises...

• Blog Oracle’s Customers Can Benefit If Its Application Maintenance Stream Starts To Dry Up

  April 3, 2019 | Duncan Jones

  Oracle customers should renegotiate their commercial relationships with this important vendor, using adoption of Oracle’s SaaS products as an incentive and cancellation of maintenance as a credible...