Search Results

• 

  Webinar Works Well With Humans: The Digital Investments That Bring Out The Best In The Claim Experience

  February 25, 2021 | Ellen Carney

  Insurers have made big digital and tech investments to improve both the claimant's experience and the profitability of their claim operations. But are they really paying off? Despite these...

• 

  Webinar Insurance Predictions 2021

  Insurers Find Opportunity Amid Chaos

  January 13, 2021 | Ellen Carney, Jeffery Williams

  We are a world in recovery heading into 2021. Insurers will need to contend with an unpredictable virus and its economic consequences, dramatic climate events, and the aftermath of a polarizing US...

• Blog Insurance Leaders: Review Your Marketing And CX Budgets In The Wake Of COVID-19

  November 16, 2020 | Ellen Carney

  Consider Spending Changes In Five Categories Post-COVID-19 The business effects of the COVID-19 pandemic will be with us for years. However, the consequences of the pandemic are not identical for...

• Blog The Tech Vendors That Are Remaking The P&C Insurance Claims Experience

  November 5, 2020 | Ellen Carney

  Today, Forrester published its first-ever evaluation of the technology that gets consumers back to normal after an insurance claim. The combination of COVID and catastrophes has hit property and...

• Blog Three Business Scenarios Insurers Can Use To Navigate The COVID-19 Storm

  September 22, 2020 | Ellen Carney

  The development of a vaccine will mark the beginning of the recovery from the COVID-19 pandemic. The associated economic rebound may not have a clear marker. For insurers, the long-lasting effects...

• Report Now Tech: P&C Claims Management Systems, Q3 2020

  Forrester's Overview Of 20 P&C Claims Management System Providers

  July 31, 2020 | Ellen Carney

  As a property and casualty (P&C) insurer, you use a claims management system to improve the claimant experience, boost efficiency through automation, and orchestrate recovery activities across the...

• Blog Beneficiary Experience: The Big Retention Opportunity Missed By Financial Services Firms

  June 22, 2020 | Ellen Carney

  $500 billion: That’s the amount of money that moves around from both non-real estate inheritances and life insurance settlements every year in the US. And with so many assets in transition...

• 

  Webinar Three Scenarios: The Evolution Of Insurance In The Age Of COVID

  May 27, 2020 | Ellen Carney, Jeffery Williams

  The impact of COVID-19 on the insurance business might differ on the details, but you can bet that business will look and feel very different than it did at the start of 2020. Consumers have zipped...

• 

  Webinar The Impact Of COVID-19 On Financial Services And Insurance

  April 7, 2020 | Oliwia Berdak, Ellen Carney, Peter Wannemacher

  As COVID-19 spreads throughout the world, financial services firms and insurers are feeling the impact. From a flood of customer queries around insurance coverage or pleas for repayment holidays to...

• 

  Webinar Predictions 2020: Insurance

  February 4, 2020 | Ellen Carney, Jeffery Williams

  A potential recession, lackluster customer experience results, and threats from big tech are on insurance executives' minds. This webinar outlines Forrester’s key industry predictions that...

• Report The Promises And Perils Of Low Code In Insurance Business Processes

  Leverage Low-Code Capabilities By Wedding Business Experts And Developer Forces

  January 16, 2020 | Ellen Carney

  The hottest job in tech? Software developers, where the supply-demand imbalance is getting more acute, especially in insurance. Insurance technologists are hoping to turn business users into...

• 

  Webinar What To Know About Automated Life Insurance Underwriting Tech: Findings From The Q4 2019 Forrester Wave™

  December 12, 2019 | Ellen Carney

  This webinar explores the findings from the Q4 2019 Forrester Wave evaluation of automated life insurance underwriting technology, which examined the capabilities and strategies of 13 top global...

• Report The Impact Of Emerging Technology In 2030 On mCommerce Experiences In Insurance

  December 4, 2019 | Jeffery Williams, Ellen Carney, Oliwia Berdak

  Emerging technologies will shift the traditional insurance industry to adopt new, digital practices. The accompanying PDF provides a closer look at the impact that emerging technologies will have...

• Blog The Top Tech That Will Win The Wallets Of Insurance Companies In 2020

  December 3, 2019 | Ellen Carney

  Digital is now the essence of how customers engage and how carriers and agents operate. The result? Insurance digital and application teams are executing their digital roadmap and commercializing...

• Report The Top Emerging Technology Investments In Insurance In 2020

  December 2, 2019 | Ellen Carney

  Forrester interviewed more than 30 insurance business and technology decision makers to learn their tech investment priorities for 2020. This report provides insurance digital strategy...

• Blog Faster, Better Life Underwriting Underscores The Need For Smarter Tech

  November 21, 2019 | Ellen Carney

  Customer expectations are shaped by the immediacy, convenience, and simplicity that come when we bank, shop, and even file our taxes digitally. TurboTax may have made the process of filing taxes...

• Report The Forrester Wave™: Automated Life Insurance Underwriting Systems, Q4 2019

  The 13 Providers That Matter Most And How They Stack Up

  November 21, 2019 | Ellen Carney

  In our 27-criterion evaluation of automated life insurance underwriting (ALIU) providers, we identified the 13 most significant ones — Accenture, Appian, EXL, Hannover Re, iPipeline, Munich Re,...

• Report Predictions 2020: Insurance

  Insurers Will Seek To Engage Customers With Their Impact Agenda

  November 5, 2019 | Oliwia Berdak, Ellen Carney, Jeffery Williams

  A potential recession, lackluster customer experience results, and threats from big tech are on insurance executives' minds. In 2020, they will counter this negative environment with a burst of...

• Report The Future Of Work In Insurance

  Loss Estimation And Claims Handling Give Way To Deeper Customer Relationships And Digital Skills

  November 1, 2019 | Ellen Carney, J. P. Gownder, August du Pont

  Digital technology can perform routine tasks, such as data entry, more effectively than humans and has freed up human workers to complete other, more complex tasks. Insurers that find the right...

• 

  Webinar From Zero To Digital: Why It's Time To Think Differently About The Back Office

  October 17, 2019 | Ellen Carney, Jost Hoppermann

  The banking and insurance industries are in the throes of digital transformation, putting legacy tech operations at center stage. But that transformation is challenged by hefty portions of tech...

• 

  Webinar Leverage Six Emerging Technologies To Transform Digital Insurance

  September 12, 2019 | Ellen Carney, Piers Conway

  Emerging technology is transforming the business of insurance. Hundreds of disruptive early-stage insurers and insurtech startups are roiling up the status quo, powered by emerging and sometimes...

• Blog How And What Insurance US Small Businesses Buy Is Changing

  September 10, 2019 | Ellen Carney

  As insurers look at the end of the industry’s big cash cow — private-passenger auto insurance — many have amped up their small business lines. Big tech, telcos, and insurtechs are also breathing...

• Blog Hot Or Hype? What Are The Insurance Tech Investments That Will Drive Business Value In 2020?

  September 10, 2019 | Ellen Carney

  Insurers are transforming their organizations with digital technologies. Drivers ranging from startup incubators and changing customer behavior to new risks and a potential recession are all...

• Report Emerging Risks Transform Small Business Insurance

  Prioritize Blind Spots To Protect Small Business From Emerging Risk

  August 16, 2019 | Ellen Carney

  US small businesses are buying different insurance policies now versus five years ago. Much of this change is rooted in digital, social, and economic forces. Forrester dug into five years of US...

• Report Video: Emerging Risk And Reward In US Small Business Insurance

  Invest To Protect Small Business Customers From New Risks

  July 23, 2019 | Ellen Carney

  Customer expectations, demographics, competition, and technology are changing US small businesses — and their business insurance needs. Segments historically overlooked in the digital wave, such as...