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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Customer Success Services Facilitate Success Management Tasks
January 4, 2019
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Report Case Study: How Salesforce Built A Highly Effective Customer Success Organization
Salesforce's Customer Success Group Is A Manifestation Of The Tech Giant's Values
January 4, 2019 | TJ KeittFrom Salesforce's inception, its co-CEO Marc Benioff has focused the business on making its clients successful. To fulfill this mission, the tech giant built the Customer Success Group (CSG), an...
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Report How To Build The Right Portfolio Of Customer Success Services
Customer Success Management Requires More Than Just A Handful Of Dedicated Success Managers
January 4, 2019 | TJ KeittCustomer success management (CSM) keeps clients of B2B businesses on the path to renewal. Customer success managers are the clients' guides in this process, but they are merely one component in the...