2 results in
Everything
Sort by:
- Relevance
- Date
Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Search Results
-
Report Improve Customer Experiences With Proactive Notifications
Leverage Data Exhaust From Automated Digital Processes To More Effectively Serve Customers
Process optimization and automation are an imperative for organizations undergoing digital transformation. As mobile notifications mature, they offer a powerful new mechanism that uses automation...
-
Webinar Customer Service Predictions 2021
Customer Service Becomes A Critical Lifeline For Distressed Customers
Customer service has long been tagged with the dreaded “cost center” label. But the pandemic kicked off a sea change in that perception. The purpose of customer service is no longer...