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Business Process Management (BPM) | Kate Leggett | Transform IT to win, serve, and retain customers is in my interests.
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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Top Five Best Practices For RPA In Customer Service
How To Drive Great Agent And Customer Experiences With RPA
April 6, 2020 | Kate LeggettJust under half of customer service operations we surveyed are using robotic process automation (RPA) to automate repeatable agent tasks. RPA helps onboard agents faster, boosts their confidence,...
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Report Transform Customer Processes And Systems To Improve Experiences
Executive Overview: The CRM Playbook
April 15, 2019 | Kate LeggettThe age of the customer means that a focus on the customer now matters more than any other strategic imperative. Forrester's CRM playbook outlines four steps that application development and...