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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Webinar Applying The Forrester Wave™: Cloud Contact Center Vendors, Q3 2020
September 15, 2020 | Art SchoellerWant an agile contact center? Then shift to contact-center-as-a-service (CCaaS) where more integrated software suites operated as a service allow for more rapid changes to customer experiences,...