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• Report The Forrester Wave™: Enterprise Architecture Management Suites, Q1 2021

  The 12 Providers That Matter Most And How They Stack Up

  March 4, 2021 | Gordon Barnett

  In our 28-criterion evaluation of enterprise architecture management suite (EAMS) providers, we identified the 12 most significant ones — Adaptive, Ardoq, Avolution, BiZZdesign, BOC Group, erwin,...

• Report Technologists — And The Business — Must Execute At The Speed Of DevOps

  Intermediate Level: People Practices For IT Transformation

  January 8, 2021 | Gordon Barnett

  Intermediate organizations have the customer experience (CX) basics well in hand. They've broken down silos, institutionalized customer- and employee-centricity, and built a foundation of agile...

• Report The Best Tech Leaders Develop And Unleash Creative People

  Advanced Level: People Practices For IT Transformation

  January 8, 2021 | Gordon Barnett

  CIOs attaining an intermediate maturity level in their IT transformation efforts may operate well; however, their organizations often lack the culture, talent, and structure it takes to be a market...

• Report Expand Your Ecosystem To Set Your Tech Organization On A Path To Excellence

  Beginner Level: People Practices For IT Transformation

  December 28, 2020 | Gordon Barnett

  Technology leaders evolve their organizations and people in phases. Many CIOs and IT organizations are in the early stages of this evolution as their firms begin to develop and deliver great...

• Report Build An Outcome-Focused EA Discipline, 2020

  Executive Overview: The EA Practice Playbook

  August 28, 2020 | Gordon Barnett

  The ability to nimbly navigate change in business environments and leverage technology effectively makes the difference between an adaptive enterprise and one that's always a beat behind....

• Report B2C Marketers, Use Reference Models To Accelerate Your Martech Strategy

  Reference Models Provide A Common Language To Help Optimize Martech Investments

  July 20, 2020 | Rusty Warner, Gordon Barnett

  Successfully enabling a customer-obsessed strategy is dependent on well-coordinated marketing technology (martech) investments championed by both marketing and technology executives. To succeed,...

• Report EA Professionals, Use Reference Models To Accelerate Your Martech Strategy

  Reference Models Provide A Common Language To Help Optimize Martech Investments

  July 20, 2020 | Gordon Barnett, Rusty Warner

  Successfully enabling a customer-obsessed strategy is dependent on a well-coordinated technology strategy championed by both business and technology executives. To succeed, outcome-driven...

• Report Use Continuous Assessments To Mature Your Business Architecture, 2020

  June 30, 2020 | Gordon Barnett

  Firms with effective enterprise architecture (EA) combine talent and capabilities to solve thorny architectural challenges and advance business outcomes. In the digital era, they also need business...

• Report Assess Your Business-Centric EA Capabilities — 2020

  Assessment: The EA Practice Playbook

  June 26, 2020 | Gordon Barnett

  Effective enterprise architecture (EA) leaders build an ecosystem that combines talent and capabilities to solve thorny architectural challenges and advance business outcomes. In the digital era,...

• Report Your Definition Of Future Work Should Shape Your Operating Structure

  Classify Your Future Work For Successful Delivery In The Long Run

  June 4, 2020 | Gordon Barnett, Bobby Cameron

  As firms become more customer obsessed, the CIO mandate becomes richer and more complex — and that shapes the work that IT organizations must do. To succeed in this ever-changing environment, CIOs...

• Report Enterprise Architecture In 2025 And Beyond

  Vision: The EA Practice Playbook

  May 22, 2020 | Gordon Barnett

  As firms become more customer obsessed, the enterprise architecture (EA) mandate becomes richer and more complex — and that changes the work the EA ecosystem must do. To see how the work of EA will...

• Report Business Architecture In 2025 And Beyond

  Evolving To Support Outcome-Based Architecture

  May 20, 2020 | Gordon Barnett

  As firms continue their evolution to become customer obsessed, the need for specialist business architecture (BA) professionals becomes more apparent. Today, most BA pros focus on helping their...

• Report Don't Hinder Effective Business Execution With Rigid Reporting Lines

  Power Your Firm's Customer Obsession — Evolve From Functional To Adaptive Structures

  May 12, 2020 | Gordon Barnett, Bobby Cameron

  As firms become more customer obsessed, the CIO mandate becomes richer and more complex — customer led, insights driven, fast, and connected. Succeeding in this ever-changing environment means CIOs...

• Report The State Of Business Architecture In 2020

  May 7, 2020 | Gordon Barnett

  Organizations that have obtained the highest levels of customer obsession have done so by adopting formal business architecture (BA) practices. Business-focused enterprise architecture (EA) pros...

• Report Four Steps To Build A Best-Practice Business Architecture Roadmap

  April 28, 2020 | Gordon Barnett

  As firms become customer obsessed, an effective business architecture (BA) practice becomes essential. However, too often, business-focused enterprise architecture (EA) professionals struggle to...

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  Webinar Rethink Your EA Discipline: Analyze The Data From The Most Recent EA Survey

  April 27, 2020 | Gordon Barnett

  Enterprise architecture (EA) leaders are becoming strategic enablers by positioning their discipline where it adds value, building the right architectural capabilities, and delivering EA services...

• Report Case Study: Reference Architectures And The Quest For Transformation Success

  Saudi Telecom Company's IoT Reference Architecture Helps Drive The Firm's Transformation From Network To Service Provider

  April 6, 2020 | Gordon Barnett

  Customer-obsessed firms that aspire to thrive in the digital era are dependent on enterprise architecture (EA) discipline for guidance on how to enable transformation of business models. At Saudi...

• Report The State Of EA 2020: The Increasing Adoption Of EA Ecosystems

  Landscape: The EA Practice Playbook

  March 25, 2020 | Gordon Barnett

  In our most recent survey, Forrester has seen a significant increase in the number of enterprise architecture (EA) leaders aspiring to lead an adaptive EA practice — one founded on customer...

• Report Provide Strategic Clarity With A Dynamic EA Roadmap

  Roadmap: The EA Practice Playbook

  March 24, 2020 | Gordon Barnett

  As enterprises transform to become digital and customer-obsessed organizations, adaptive enterprise architecture (EA) ecosystems become essential. However, many EA leaders struggle to communicate...

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  Webinar Understand EAMS Capability Strengths And Weaknesses Prior To Selecting An EA Tool

  Using The Forrester Now Tech

  March 5, 2020 | Gordon Barnett

  Enterprise architecture teams will struggle to mature and deliver value to their firms if they don't automate processes and use enterprise architecture management systems (EAMS). The EAMS market...

• Report Now Tech: Enterprise Architecture Management Suites, Q1 2020

  Forrester's Overview of 27 Enterprise Architecture Management Suites Providers

  January 13, 2020 | Gordon Barnett

  You can use enterprise architecture management suites (EAMSes) to get a holistic view of the impacts of business demand, improve the productivity of enterprise architecture (EA) stakeholders, and...

• Report Build Your Adaptive IT Operating Model Iteratively

  Focus On Structure After You Have Defined Your Customers, Service, And Capabilities

  November 20, 2019 | Gordon Barnett

  Firms that have obtained the highest levels of customer obsession have done so by adopting well-designed adaptive operating models. Firms that fail to meet customer obsession expectations struggle...

• Blog Organization Design Capability Maturity Drives Transformation Success

  November 18, 2019 | Gordon Barnett

  Over the past 24 months, Forrester has received a significant number of inquiries from clients requesting assistance in their organization design initiatives. There has been a range of more basic...

• Report Key Attributes Of An Adaptive Operating Model

  Develop Your Operating Model Around Strategy, Operations, And Leadership

  November 12, 2019 | Gordon Barnett

  Too often organizations view IT transformation purely from a technology perspective. Although it's important to understand how to prioritize technology that boosts customer experiences while...

• Blog IT Structures Are Evolving To Support Automation, Digital, And Customer Obsession

  October 23, 2019 | Gordon Barnett

  In discussions with business executives over the last 12 months, Forrester has recognized that there is a concern that IT, or the delivery of IT services, is hindering rather than enabling business...