Search Results

• Report Forrester Infographic: Enable The Next-Generation Workforce With The Right Technologies

  Forrester's Visual Guide To Generational Technology Preferences

  February 26, 2021 | Andrew Hewitt

  Businesses preparing for the future of work must understand the changing technology preferences among four workforce generations. Each generation comes with its unique needs to ensure an optimal...

• Report The Forrester Guide To Equipping The Next-Gen Workforce

  Don't Let Age Define Your Workforce Enablement Strategy

  February 26, 2021 | Andrew Hewitt

  In this demographic overview, we analyze the four generations in the workplace: Generation Z, Millennials, Generation X, and Baby Boomers. As Gen Z and Millennials increasingly represent a larger...

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  Webinar Rethink The Smart Office For 2021

  November 16, 2020 | Michele Pelino, Andrew Hewitt

  Despite the move to remote working in 2020, organizations are starting to plan for the return to work in 2021. As we head into the end of 2020, companies are reexamining the technologies,...

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  Webinar Enabling The Next-Gen Workforce

  October 27, 2020 | Andrew Hewitt

  Millennials and Gen Z are a hot topic of discussion among today’s business leaders. But is a focus on age the right way to think about employee enablement and engagement? Early research casts...

• Report Service Desk 2020: It's All About Employee Experience

  Reliable, Accessible Services Fuel Innovation And Satisfaction

  October 6, 2020 | Charles Betz, Andrew Hewitt

  Although new technologies emerge every day, employees can't do their best work because they can't find the services they need, and when they do, bureaucracy causes unacceptable delays. In an era of...

• Report Gauge Your Modern Technology Operations Maturity

  Assessment: The Modern Technology Operations Playbook

  September 29, 2020 | Charles Betz, Rich Lane, Andrew Hewitt

  Today's customers and employees demand great experiences — fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure that they can continuously deliver on both...

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  Webinar Yes, Government EX Can Get Better!

  September 25, 2020 | Judy Weader, Rick Parrish, Andrew Hewitt

  Government organizations with a better employee experience (EX) enjoy greater productivity, resilience, and employee pride. Unfortunately, government lags behind the private sector in EX quality,...

• Report Build Your Operations Organization With Product Team Principles

  People: The Modern Technology Operations Playbook

  September 9, 2020 | Charles Betz, Andrew Hewitt

  Cloud, Agile, DevOps, and increasing attention to employee experience (EX) are challenging traditional infrastructure and operations (I&O) operating models worldwide. Team silos of technical...

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  Webinar The Future Of Endpoint Management And Security Is Now

  September 1, 2020 | Andrew Hewitt, Chris Sherman

  The COVID-19 pandemic has accelerated the shift toward modern endpoint management and security. To improve scalability, business continuity, security, and digital employee experience, organizations...

• Report Research Overview: Modern Technology Operations

  Landscape: The Modern Technology Operations Playbook

  August 3, 2020 | Andrew Hewitt, Will McKeon-White, Charles Betz

  Infrastructure and operations (I&O) professionals want to evolve their organizations to be more flexible and responsive in the face of digital transformation and disruption. DevOps, Agile,...

• Report Enhance EX With Zero Trust

  Business Case: The Zero Trust Security Playbook

  July 13, 2020 | Andrew Hewitt, David Holmes

  Forrester's Zero Trust (ZT) framework is the modern security architecture blueprint for enterprises. Fundamentally, ZT is about moving away from traditional perimeter-based security approaches and...

• Report Technology Best Practices To Protect Your Homeworkers' Endpoints

  Limit Homeworker Risks With The Right Endpoint Security And Management

  July 9, 2020 | Chris Sherman, Andrew Hewitt

  Firms must maximize their remote workers' productivity without exposing them or their devices to new risks. This is complicated by the use of personally owned devices, over which the IT security...

• Report The State Of Remote Work, 2020

  Flexible Work Is Now A Business Necessity

  July 6, 2020 | Andrew Hewitt

  The COVID-19 crisis is forcing many companies to reconsider their long-term strategies for flexible working. Remote working is now essential for business continuity and employee retention. Doing it...

• Report IoT Solutions Transform Smart Buildings Into Strategic Productivity Assets

  Extend Opportunities Beyond Efficiency To Include Enhancing Worker Experience

  May 12, 2020 | Michele Pelino, Andrew Hewitt

  Many firms are deploying building management solutions enabled by the internet of things (IoT) to achieve operational and strategic goals. Initial benefits often focus on improving energy...

• Report Returning To Work: How To Prepare For Pandemic Recovery

  Essential Steps And Pandemic Management Protocols For Planning Your Operational Recovery

  April 20, 2020 | Stephanie Balaouras, Alla Valente, Andrew Hewitt

  As the epicenter of the global COVID-19 pandemic shifts and each affected region reaches its peak infection rate, firms must prepare now to restart closed plants, reopen retail locations, and bring...

• Report Forrester Infographic: Differentiate Employee Experience In Smart Building Environments

  April 17, 2020 | Andrew Hewitt, Michele Pelino, Merritt Maxim

  As the importance of employee experience (EX) grows, where you work matters even more. Today's workplace is undergoing a renaissance of new digitally connected technologies designed to improve...

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  Webinar Working Through A Pandemic: Tips And Tricks For Homeworkers . . . From Homeworkers

  April 6, 2020 | Martha Bennett, Andrew Hewitt, Paul Miller

  The COVID-19 crisis has resulted in more people working from home than ever. And many of them had little or no notice to prepare for turning part of their home into their office. In response to the...

• Report Prepare Your Organization For A Pandemic

  Key Recommendations For How Business And Risk Leaders Build Resiliency In A World Where Disease Outbreaks Are The New Normal

  February 7, 2020 | Stephanie Balaouras, Alla Valente, Andrew Hewitt

  The likelihood and impact of a pandemic are impossible to predict with much accuracy. Regardless, history tells us there's a potential for widespread and costly disruption — especially for those...

• Report Enhance Digital Employee Experience With Device-As-A-Service (DaaS)

  The Value Of DaaS Lies In Digital EX Improvement, Not Cost Predictability

  January 23, 2020 | Andrew Hewitt

  Subscriptions are everywhere, and now they're coming to your corporate PCs. Organizations are increasingly interested in adopting device-as-a-service (DaaS) to shift employee device purchasing from...

• Report Goodbye Desktop Engineering, Hello Digital Experience Architect

  From Patches To Productivity: How Desktop Teams Will Evolve In 2020 To Meet The Needs Of The Modern Workforce

  December 18, 2019 | Andrew Hewitt

  Infrastructure and operations (I&O) professionals increasingly understand the direct link between poor technology experience and employee disengagement, burnout, and attrition. As a result, they're...

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  Webinar Stay On Top Of Five Key Trends In End User Computing For 2020

  December 5, 2019 | Andrew Hewitt

  As the importance of employee experience (EX) rises, the end user computing (EUC) industry is undergoing a fundamental evolution away from cost, security, and manageability. Infrastructure and...

• Report The Forrester Wave™: Unified Endpoint Management, Q4 2019

  The 13 Providers That Matter Most And How They Stack Up

  November 11, 2019 | Andrew Hewitt

  In our 23-criterion evaluation of unified endpoint management (UEM) providers, we identified the 13 most significant — 42Gears, Baramundi Software, BlackBerry, Citrix, IBM, Ivanti, ManageEngine,...

• Report Predictions 2020: Employee Experience

  Companies Will Be Bolder, More Controversial In Their EX Transformation Efforts

  October 31, 2019 | Samuel Stern, J. P. Gownder, David Johnson

  An emphasis on corporate values and heightened employee expectations for living those values will pressure firms to get serious about their employee experience (EX) commitments in 2020. The risk of...

• Report Now Tech: Cloud Desktops, Q4 2019

  Forrester's Overview Of 15 Cloud Desktop Providers

  October 10, 2019 | Andrew Hewitt

  You can use cloud desktops to improve employee experience (EX), enhance workforce continuity, and scale business operations rapidly. But to realize these benefits, you'll first have to select from...

• Report Embrace Modern Management To Improve Employee Experience

  Move From Patches To Productivity: Modern Management Will Transform The Role Of Desktop Admins

  September 9, 2019 | Andrew Hewitt

  The processes and technologies that infrastructure and operations (I&O) teams use today to manage employee devices and apps are undergoing an evolution. The old highly manual, PC-centric process is...