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The Employee Experience Playbook For 2021
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...
Charts & Figures
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The Majority Of CX Teams Continue To Consist of 10 Employees Or Fewer
February 20, 2020
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CX Teams Operate With A Range Of Budgets
February 20, 2020
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Search Results
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Report CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget
February 20, 2020 | Angelina GennisIn May and June 2019, Forrester fielded a survey to customer experience (CX) professionals across the globe. We received hundreds of completed responses detailing what CX professionals are...