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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Research Overview: Tech Titans In Healthcare, Banking, And Retail
A Guide To Forrester's Research On The Tech Titans
The "tech titans" — Amazon, Apple, Facebook, and Google — are expanding into the healthcare, banking, and retail sectors. They will look to further reorient customer expectations as they take on...
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Webinar Forrester Event Roundup: CES 2020 And What It Means For Your Business
CES is the premier consumer technology event on the calendar. In recent years, CES has morphed into a broad tech innovation conference with an ever-increasing number of connected products using the...
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Webinar Protect Against Bad Bots That Are Trying To Kill Your Customer Experience
June 18, 2019 | Amy DeMartineYou may have heard about chatbots, but did you know that 38% of internet traffic comes from automated programs called bots and more than half of this is malicious? These bots are simple programs...
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