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• Report The Best Tech Leaders Develop And Unleash Creative People

  Advanced Level: People Practices For IT Transformation

  January 8, 2021 | Gordon Barnett

  CIOs attaining an intermediate maturity level in their IT transformation efforts may operate well; however, their organizations often lack the culture, talent, and structure it takes to be a market...

• Report The State Of Digital Transformation In Japan

  Firms Are Accelerating Their Transformation With The Help Of Service Providers

  December 23, 2020 | Achim Granzen, Frederic Giron

  The "2025 digital cliff" is rapidly approaching, and some Japanese firms are accelerating their digital transformation efforts companywide. These firms harness digital assets and ecosystems to...

• Forum Technology & Innovation Global

  Adapt To Win

  November 4, 2020 | Live Virtual Experience | Liz Herbert, Matthew Guarini, Brian Hopkins

  In today’s business environment, change is constant. Technology, customer expectations, workforce issues, and economic factors are continually evolving. To thrive in this environment,...

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  Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever

  Europe-Friendly Start Time

  October 28, 2020 | Laura Koetzle, Martin Gill, Martha Bennett

  The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...

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  Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever

  August 18, 2020 | Anjali Lai, Sucharita Kodali, Melissa Parrish

  The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...

• Report The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever

  July 14, 2020 | Stephanie Balaouras, Laura Koetzle, Martin Gill

  The pandemic has already forced firms and policymakers to do things that were previously considered impossible. This is just the beginning. Given its gravity, the effects of COVID-19 — along with...

• Report Research Overview: Internet Of Things

  An Executive's Guide To Success With IoT

  June 26, 2020 | Frank Gillett

  Firms are using the technologies of the internet of things (IoT) to upgrade their products, transform operations, and gain new insights about real-world events throughout their ecosystems. This...

• Report Key Attributes Of An Adaptive Operating Model

  Develop Your Operating Model Around Strategy, Operations, And Leadership

  November 12, 2019 | Gordon Barnett

  Too often organizations view IT transformation purely from a technology perspective. Although it's important to understand how to prioritize technology that boosts customer experiences while...

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  Webinar Innovate At The Edge

  How Edge Computing Dramatically Empowers CX, EX, And Business Value Enhancements

  October 31, 2019 | Brian Hopkins, James Staten

  In this webinar, CIO analysts James Staten and Brian Hopkins help clients better understand what edge computing is; how it extends investments in the internet of things (IoT), cloud computing, and...

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  Webinar From Zero To Digital: Why It's Time To Think Differently About The Back Office

  October 17, 2019 | Ellen Carney, Jost Hoppermann

  The banking and insurance industries are in the throes of digital transformation, putting legacy tech operations at center stage. But that transformation is challenged by hefty portions of tech...

• Report Drive Your Innovation Credibility With Employee Experience

  Partner With HR To Help Employees View IT As A Driver Of Technology Innovation

  July 5, 2019 | James Staten, David Johnson

  Most employees view CIOs and IT as managers of existing or historical technologies, not as future tech leaders. CIOs who succeed in changing this preconception can drive tech leadership and...

• Report Understand Four Key Factors To Define Your Future Adaptive Ops Model

  Poorly Designed IT Operating Models Are The Primary Cause Of Failed Business Transformations

  March 4, 2019 | Gordon Barnett, Bobby Cameron

  The quest for customer obsession is arduous — littered with obstacles that impede progress. Those firms that have obtained the highest levels of customer obsession have done so by adopting a...

• Report Reset Your Technology Foundation For Customer Engagement

  Beginner Level: Technology Practices For IT Transformation

  January 28, 2019 | Brian Hopkins, Ted Schadler

  Companies establishing their technology priorities for the age of the customer face an uphill battle against legacy systems and outdated technologies. This report outlines the technologies that...