4 results in
Everything
Sort by:
- Relevance
- Date
Featured content
The Contact Centers For Customer Service Playbook For 2021
Transform The Contact Center For Customer Service Excellence
Customer service is at a tipping point. Customers contact enterprises more often and via more channels; they shift between channels seamlessly and even use multiple channels simultaneously....
Charts & Figures
Search Results
-
Report The Top Five Best Practices For RPA In Customer Service
How To Drive Great Agent And Customer Experiences With RPA
April 6, 2020 | Kate LeggettJust under half of customer service operations we surveyed are using robotic process automation (RPA) to automate repeatable agent tasks. RPA helps onboard agents faster, boosts their confidence,...